Jocelyn Mortensen
South Plainfield
Summary
Attentive employee who provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Overview
6
6
years of professional experience
Work History
Assistant
Car Glass LLC
South Plainfield
01.2020 - Current
- Entered data into databases accurately and efficiently.
- Developed positive relationships with internal customers through effective communication techniques.
- Scheduled meetings, appointments and travel arrangements for staff members.
Bartender
Gabrieles Bar and Grill
South Plainfield
01.2022 - 12.2025
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Developed good working relationships with fellow employees through effective communication.
- I interacted with various people, giving me the opportunity to encounter different personalities.
- I enhanced my sociability skills and learned how to react to people based on their personality types.
Server
Crown Tavern
Glen Mills
01.2024 - 05.2025
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
Head Hostess
Gabrieles Bar and Grill
Piscataway
01.2021 - 01.2022
- Trained new staff on proper hosting procedures and policies.
- Performed administrative tasks such as taking phone calls, managing emails, and scheduling shifts.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
Education
Bachelor of Science - Psychology
West Chester University
West Chester, PA06-2025
Skills
- Team collaboration
- Salesmanship
- New hire training
- Creative problem-solving
- Scenario planning
- Good communication skills
- Self-awareness
- Curiosity
About Me
I believe learning about the type of employee you would be hiring is an integral part of knowing if they will work well for you and the company. Having said that, I am an enthusiastic 21 year-old hoping to gain some experience. I am a hard-working, determined, and honest person with great people skills. I soak in all the information I can in order to be the best worker I can be.
Timeline
Server
Crown Tavern
01.2024 - 05.2025
Bartender
Gabrieles Bar and Grill
01.2022 - 12.2025
Head Hostess
Gabrieles Bar and Grill
01.2021 - 01.2022
Assistant
Car Glass LLC
01.2020 - Current
Bachelor of Science - Psychology
West Chester University