Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyn Muniz Andrade

Layton,UT

Summary

Dynamic and results-oriented professional with extensive experience at Ross Dress for Less and Walmart, excelling in customer service and inventory control. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving high efficiency and accuracy in fast-paced environments. Skilled in teamwork, problem-solving, and maintaining meticulous attention to detail, consistently exceeding service and sales goals.

Overview

1
1
year of professional experience

Work History

Sales Associates

Ross Dress for Less
12.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Online Personal Shopper

Walmart
02.2024 - 11.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.

Education

Fremont High School
Plain City, Ut

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Excellent people skills
  • Exceptional customer service
  • Reliable and punctual
  • Money handling
  • Stocking and receiving
  • Inventory control

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Associates

Ross Dress for Less
12.2024 - Current

Online Personal Shopper

Walmart
02.2024 - 11.2024

Fremont High School

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Jocelyn Muniz Andrade