Jocelyn Munoz
Salinas,CA
Summary
I am a business with a concentration in marketing student with experience at Chick-fil-A and Starbucks, where I developed skills in hospitality, team leadership, and creativity. I am hoping to finish my degree by the end of 2025.
Overview
5
5
years of professional experience
Work History
FOH Team Member
Chick-fil-A
Salinas, CA
04.2024 - Current
- Provided customer service to ensure satisfaction throughout their dining experience.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Checked on customers regularly to ensure satisfaction with meals and services.
Supervisor/Barista Trainer
Starbucks
Salinas, CA
07.2019 - 03.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Responded to customer questions regarding products and prices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Business Administration
California State University - Monterey Bay
Seaside, CA05-2026
Associate of Science - Business Administration
Hartnell College
Salinas, CA12-2023
Skills
- MS Office
- Content Creation
- Social Media Marketing
- Customer Engagement
- Analytical Thinking
- Team Leadership
Accomplishments
- Hartnell Deans List
Languages
Spanish
Limited
Timeline
FOH Team Member
Chick-fil-A
04.2024 - Current
Supervisor/Barista Trainer
Starbucks
07.2019 - 03.2024
Bachelor of Science - Business Administration
California State University - Monterey Bay
Associate of Science - Business Administration
Hartnell College