Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jocelyn Najera

Jocelyn Najera

Phoenix,AZ

Summary

Friendly, hardworking, and bilingual customer service pro with experience in fast-paced, team-focused environments. I’m great at connecting with people, solving problems on the spot, and making sure customers leave happy. I’ve helped lead shifts, handled cash and POS systems, and learned how to fix small tech issues when they come up. I take pride in keeping my workspace clean, being reliable, and always bringing good energy to the team. Looking for a role where I can keep growing, help people, and be part of a positive, welcoming environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros Coffee
09.2022 - Current
  • Serve high volumes of customers in a fast-paced, team-oriented environment
  • Handle customer transactions using POS systems with speed and accuracy
  • Trusted to step into shift lead responsibilities when needed
  • Assist in training and supporting new team members
  • De-escalate customer concerns and refer issues to management when appropriate
  • Maintain a clean, organized, and welcoming workspace
  • Build relationships with regular customers and contribute to a positive store culture
  • Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
  • Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew

Education

Associate Of Arts And Sciences - Social Work

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

High school diploma -

Saint Mary's high school
Phoenix, AZ
05.2024

Skills

    Skills

    Customer Service & Communication

  • Bilingual in English and Spanish – fluent in both written and spoken communication
  • Strong interpersonal skills; friendly, outgoing, and engaged in conversation
  • Experienced in de-escalating situations and addressing customer concerns with professionalism
  • Proven ability to build rapport and lasting relationships with clients
  • Passionate about delivering excellent service and ensuring customer satisfaction

    • Leadership & Responsibility

  • Trusted to assist in leading shifts and step into leadership roles as needed
  • Experience handling upset customers and knowing when to escalate to a higher-level team member
  • Known for leading by example and supporting coworkers with a positive, team-oriented attitude
  • Actively contribute to a strong, values-driven team culture

    Technical & Operational Skills

  • Proficient in operating point-of-sale (POS) systems to serve customers efficiently
  • Skilled in resolving basic tech issues with guidance, ensuring minimal disruption to service
  • Experienced in handling transactions and managing cash accurately and responsibly
  • Comfortable multitasking while maintaining accuracy, speed, and customer focus

    • Work Ethic & Organization

  • Highly dependable, fast learner with a strong work ethic and initiative
  • Excels in fast-paced environments while maintaining organization and cleanliness
  • Consistently upholds company values and promotes a positive workplace environment

    • Physical & Practical Abilities

  • Able to lift and move up to 70 lbs safely in a work setting
  • Proactive in maintaining a clean, safe, and efficient workspace

Certification

Food Handler Certification

Languages

Spanish - Fluent
English - Fluent

Timeline

Barista

Dutch Bros Coffee
09.2022 - Current

Associate Of Arts And Sciences - Social Work

Maricopa Community Colleges, Phoenix College

High school diploma -

Saint Mary's high school

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Jocelyn Najera