Jocelyn Nash
Astoria,NY
Summary
Communicative Assistant General Manager maintaining bar and service area in optimal condition. Proficient in bar operations, supply ordering, mixology, invoice generation and order fulfillment. Independent with collaborative leadership principles and thoughtful motivation strategies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Stout Hospitality Group
06.2017 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coordinated events and large parties.
- Created cocktail menus, staff checklists for maintaining the bar and restaurant and educated staff on incoming products.
Scrum Master
Integral Agile
09.2019 - 04.2021
- Liaised between product owners & managers, key stakeholders, and technology leaders to manage expectations, enhance communication and improve transparency for all parties involved in company initiatives, helping all team members to understand and align to company goals and Agile strategy
- Created a culture of continuous improvement by evolving existing work practices and processes by installing an inspect and adapt culture across teams
- Coached team members on Agile (SAFe) tooling such as Rally CA to provide real time insight into delivery status, prevent or remove impediments, reduce cycle time, and improve throughput
- Coordinated and coached team members for Scrum & Scaled Scrum ceremonies, including PI planning, scrum of scrums, sprint planning, daily stand-ups, sprint retrospectives, sprint demos, backlog refinement and release planning
- Trained other scrum masters on how to effectively hold scrum ceremonies by coaching them on best practices, including on how to use planning poker for story estimation, correctly write user stories, facilitate impactful retrospective exercises and implement planning session structure
- Facilitated closer relationships between business and tech, resulting in clear communication and enhanced transparency
- Trained other scrum masters to encourage team members to envision from the perspective of the business problems being solved rather than solely performing technical tasks
- Used scrum burndown & release burnup charts to celebrate success and to review failures in an effort to improve future sprint & release/PI cycles and efficiency, enabling the ability to predict capacity
- Facilitated cross training sessions to create more cross functional teams
- Removed processes that caused bottlenecks to streamline work efforts
Manager/Head Bartender
One Mile House
07.2017
- Providing excellent guest service and friendliness
- Handling money and credit cards
- Strength in team building, communication and interpersonal skills and abilities
- Managing employees and ensuring the bar's profitability
- Extensive knowledge of service protocols
- Skilled at promoting the business through social media.
Adjunct Faculty- Psychology Department
University of Bridgeport
08.2010 - 05.2011
- Meet with instructor to review students' grades, and to complete required grade-related paperwork
- Help to prepare lesson plans
- Advise instructor of inaccuracies or problems with assignments
- Conduct lecture
- Prepare and proctor exams
- Arrange study groups.
Education
M.A. Educational Psychology -
Hunter College
06.2016
B.S. Psychology -
University of Bridgeport
05.2010
Associates Degree in Arts and Sciences -
Housatonic Community College
05.2008
High School Diploma -
St. Joseph High School
06.2005
Skills
- Experience with Microsoft Office, PowerPoint and Jira/Rally tooling
- Business Administration
- Financial Management
- Performance Management
- Strategic Planning
- Staff Development
- Marketing
- Project Management
- Schedule Preparation
- Expectation Setting
- Brand Management
- Team Leadership
- Process Development & Improvement, Cost Management, Leadership & Negotiation Skills, Agile coaching, Implementation and Process Standardization
Certification
Certificate in Food Protection from NYC Department of Health
Certified Zumba Instructor (Level 1)
Timeline
Scrum Master
Integral Agile
09.2019 - 04.2021
Manager/Head Bartender
One Mile House
07.2017
Assistant General Manager
Stout Hospitality Group
06.2017 - Current
Adjunct Faculty- Psychology Department
University of Bridgeport
08.2010 - 05.2011
M.A. Educational Psychology -
Hunter College
B.S. Psychology -
University of Bridgeport
Associates Degree in Arts and Sciences -
Housatonic Community College
High School Diploma -
St. Joseph High School