Jocelyn Nieves
Royersford,PA
Summary
Professional with extensive experience in patient scheduling and insurance verification at Phoenixville Eye Care Specialist. Demonstrated enhancing customer satisfaction through effective communication. Detail-oriented and adaptable, focused on optimizing operations for a seamless client experience. Proven track record in administrative roles with strong organizational skills and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Receptionist
Phoenixville Eye Care Specialist
Phoenixville, Pennsylvania
10.2023 - Current
- Greeted patients warmly while managing front desk operations efficiently.
- Scheduled appointments to optimize patient flow and reduce wait times.
- Verified insurance vision benefits by researching patient coverage through appropriate agencies.
- Processed health coverage referrals and conducted thorough insurance verifications.
- Processed incoming medical documents and ensured proper filing protocols.
- Organized patient medical files for easy retrieval and reference.
Front End Cashier
Kimberton Whole Foods
Phoenixville, USA
06.2023 - 10.2023
- Helped customers complete purchases, and located items
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
File Clerk
King Of Prussia Beer Outlet
King Of Prussia, USA
01.2019 - 02.2020
- Examined, categorized and sorted incoming documents
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Maintained physical and computer-based filing systems
- Helped Customers complete purchases.
Food Handler
Coldstone Creamy
King of Prussia, Pennsylvania
01.2015 - 10.2015
- Maintained high customer satisfaction levels by preparing orders accurately.
- Kept work areas neat, clean, and in full compliance with company standards and applicable health codes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes, with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand.
- Maintained a clean work space.
Education
High School Diploma -
Upper Merion High School
King Of Prussia, PA05.2017
Bachelors degree - Criminal Psychology
Montgomery County Community College
Blue Bell, PASkills
- Interpersonal communication
- Adaptability
- Personable and friendly
- Telephone reception
- Customer satisfaction
- Insurance verification
- Medical filing
- Data inputting
- Patient scheduling
- Document organization
References
References available upon request.
Timeline
Receptionist
Phoenixville Eye Care Specialist
10.2023 - Current
Front End Cashier
Kimberton Whole Foods
06.2023 - 10.2023
File Clerk
King Of Prussia Beer Outlet
01.2019 - 02.2020
Food Handler
Coldstone Creamy
01.2015 - 10.2015
High School Diploma -
Upper Merion High School
Bachelors degree - Criminal Psychology
Montgomery County Community College