Jocelyn Oliver
Rockville,CT
Summary
Skilled in conflict resolution and computer proficiency, I enhanced customer satisfaction at Longhorn Steakhouse by streamlining service processes and collaborating effectively. Demonstrating exceptional listening and client support abilities, I excelled in high-pressure situations at Oliver Enterprises, always prioritizing professionalism and efficient complaint resolution. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Oliver Enterprises
03.2015 - Current
- Responded to customer requests for products and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Assistant
Longhorn Steakhouse
04.2023 - 03.2024
- Provided attentive service and proactively assessed guest needs.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
Education
No Degree - Business Administration
Manchester Community College
Manchester, CTSkills
- Listening
- Client Support
- Data entry
- Conflict Resolution
- Computer Proficiency
- Complaint resolution
- Call Center Operations
Timeline
Service Assistant
Longhorn Steakhouse
04.2023 - 03.2024
Customer Service Representative
Oliver Enterprises
03.2015 - Current
No Degree - Business Administration
Manchester Community College