Jocelyn Orozco
Santa Clarita,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Distribution Associate managing high volume workload in fast-paced environment. Prioritizing and organizing tasks for maximum efficiency. Knowledgeable about preparing and managing shipments
Overview
5
5
years of professional experience
Work History
Distribution Associate
Cardinal Health
09.2020 - Current
- Inspected merchandise for damage and discrepancies with documentation.
- Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
- Counted and labeled prescriptions with correct item and quantity
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
Customer Service Manager
Vallarta Food Enterprises
08.2018 - 09.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide
Education
Associate of Science - Diagnostic Medical Sonography
Casa Loma College
Van Nuys, CA05.2023
Skills
- Complex Problem-Solving
- Troubleshooting Skills
- Drug Security
- Confidentiality and HIPAA
- Ordering and Stocking Medications
- Drug Inventory Control
Languages
Spanish
Native or Bilingual
Timeline
Distribution Associate
Cardinal Health
09.2020 - Current
Customer Service Manager
Vallarta Food Enterprises
08.2018 - 09.2021
Associate of Science - Diagnostic Medical Sonography
Casa Loma College
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