Jocelyn Orozco
San Diego,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Del Taco
07.2019 - 05.2024
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled cash accurately and prepared deposits.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Analyzed daily sales figures and developed strategies to increase sales.
- Completed inventory purchases and oversaw shipment processing.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Barista
Bean Sprouts
01.2022 - 03.2022
- Controlled line and crowd with quick, efficient service.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Some College (No Degree) - Accounting
Chaffey College
Rancho Cucamonga, CAHigh School Diploma -
Chaffey High School
Ontario, CA05.2021
Skills
- Customer Relationship Management (CRM)
- Operations Management
- Financial Reporting
- Marketing initiatives
- Inventory Control
- Staff Development
- Food safety and sanitation
- (Spanish and English) Fluency
- Critical Thinking
- Customer Service
- Proficient in [Google Drive, Outlook, Microsoft Word & Excel]
- Problem-Solving
References
- Roxanne Rameriez, Del Taco, General Manager, (909) 507-8566
- Karla Lefort, Del Taco, Area Director, (323) 606-3478
Timeline
Barista
Bean Sprouts
01.2022 - 03.2022
Assistant General Manager
Del Taco
07.2019 - 05.2024
Some College (No Degree) - Accounting
Chaffey College
High School Diploma -
Chaffey High School