Overview
Work History
Education
Skills
Summary
Timeline
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Jocelyn Ortega

Santa Ana,CA

Overview

3
3
years of professional experience

Work History

Behavior Interventionist

360 Behavioral Health
04.2025 - Current
  • Maintained records of ongoing assessments and documentation of updates.
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Improved student behavior by developing and implementing tailored intervention plans.

Assistant Teacher

Childtime Learning Center
06.2023 - 02.2025
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.

Sales Associate

Journeys
11.2022 - 04.2024
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Sales Associate

Windsor
07.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Still Enrolled - Psychology

Santiago Canyon College
Orange, CA

High School Diploma -

Santiago High School
Garden Grove, CA
06.2022

Skills

  • Instructional support
  • Child Development
  • Behavior Management
  • Parent-Teacher Communication
  • Lesson Planning
  • Behavior Modification
  • Customer Service
  • Problem-Solving

Summary

Offering genuine passion for helping individuals improve their behavioral skills and readiness to learn and grow in supportive environment. Brings understanding of behavioral intervention strategies and ability to quickly adapt to new methodologies. Ready to use and develop skills in behavior analysis and intervention techniques in [Desired Position] role. Experienced with creating safe and engaging environments for children. Utilizes strong communication and organizational skills to support developmental activities. Knowledge of maintaining schedules and routines to promote stability and growth.

Timeline

Behavior Interventionist

360 Behavioral Health
04.2025 - Current

Assistant Teacher

Childtime Learning Center
06.2023 - 02.2025

Sales Associate

Journeys
11.2022 - 04.2024

Sales Associate

Windsor
07.2022 - 10.2022

Still Enrolled - Psychology

Santiago Canyon College

High School Diploma -

Santiago High School

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Jocelyn Ortega