Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jocelyn Ortiz

Norwalk,CA

Summary

Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Downey, CA
09.2020 - Current
  • Answered heavy volume phone calls and handled high traffic lobby area
  • Relayed all messages promptly to proper parties
  • Received and distributed mail and documents
  • Reviewed and updated information in front desk computer system
  • Typed and proofread correspondence, memos, and meeting minutes
  • Scheduled appointments and events
  • Resolved customer and guest complaints
  • Wrote and distributed professional, error-free correspondence such as internal memos, email responses and professional letters
  • Supported the work of office staff by providing skilled clerical assistance
  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.

Lounge Server

Lucille's Smokehouse BBQ
Cerritos, CA
04.2018 - 09.2020
  • Served meals to customers and verified delivered food matched orders
  • Reviewed menu items with customers and made
  • Maintained all safe food handling guidelines to ensure cleanliness, sanitation, and safety
  • Handled cash and credit card transactions accurately, maintaining knowledge of accepted payment methods
  • Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.

Server/Hostess

Olive Garden
Cerritos, CA
06.2017 - 07.2018
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Upheld high sanitation and safety standards while delivering and serving food
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Greeted all guests with smile and friendly greeting
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
  • Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.

Composite Technician

AC&A LLC
Forrest, CA
07.2017 - 02.2018
  • Read and interpreted blueprints to determine proper materials and tools for each project
  • Sanded rough surfaces to achieve smooth finish and applied sealing resins to exposed edges
  • Repaired or reworked composite, metal, or laminate bonded products
  • Smoothed wrinkles and air bubbles from layers of saturated fiberglass mat or cloth
  • Inspected completed work to evaluate quality and conformance to specifications
  • Examined and cleaned molds prior to beginning projects.

Education

Phlebotomy Tech -

US Colleges

High School Diploma - undefined

John Glenn High School

Skills

  • Competent in Microsoft/Excel software
  • Greeting and Seating Clients
  • Positive Attitude and Energetic
  • Visitor and Customer Relations
  • Data Research and Analysis
  • Call Answering and Routing

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

09.2020 - Current

Lounge Server

Lucille's Smokehouse BBQ
04.2018 - 09.2020

Composite Technician

AC&A LLC
07.2017 - 02.2018

Server/Hostess

Olive Garden
06.2017 - 07.2018

Phlebotomy Tech -

US Colleges

High School Diploma - undefined

John Glenn High School

Similar Profiles

CREATE PROFILE