Jocelyn Ortiz
Marshall,MI
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
10
10
years of professional experience
Work History
Recruiter
On-Board Companies
Hillsdale, MI
11.2023 - Current
- Met with hiring managers to discuss requirements and specifications for candidates
- Filled key vacancies with qualified candidates
- Created successful recruiting process to meet organizational needs
- Met with candidates to discuss job opportunities and answer questions about company culture and benefits packages
- Participated in phone and in-person interviews to determine final candidates for consideration
- Leveraged social media platforms such as LinkedIn, Twitter, Facebook to source potential candidates
- Managed applicant tracking systems and other software tools used in the recruiting process.
Human Resources Specialist
The Vincint Group
Plainwell, MI
02.2023 - 11.2023
- Provided guidance on payroll, benefits and other HR matters to staff members
- Maintained and updated employee records to support accuracy and compliance
- Managed onboarding process for new employees, including orientation and training
- Served as a resource for questions about benefits packages, vacation time accrual and other employment-related inquiries
- Maintained accurate records of employee information in HRIS database
- Performed full-cycle recruitment, from job postings to selection and onboarding of new hires
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
Team Lead Staffing Coordinator
Leaders Staffing
Warsaw, IN
04.2022 - 02.2023
- Supervised the daily work of staff to ensure work prioritization and quality
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Coordinated interviews with candidates seeking jobs
- Documented confidential information and submitted reports with details
- Interacted with employees to cover daily staffing requirements.
Member Service Representative
YMCA
Warsaw, IN
02.2016 - 02.2023
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries
- Processed member applications, updated accounts, and maintained records
- Built and maintained customer relations by providing high-quality services
- Answered inquiries and provided information to members regarding services and products
- Built relationships with members through quality interactions that exceeded expectations.
Care Specialist
Elkhart County Juvenile Detention Center
Elkhart, IN
12.2021 - 04.2022
- Encouraged autonomy when possible through assisting in decision making processes
- Ensured safety of clients at all times while providing personalized attention
- Maintained accurate documentation of all services rendered to ensure compliance with state regulations
- Worked collaboratively within multi-disciplinary team environment
- Provided compassionate, respectful and patient-centered support to clients in need of assistance.
Parent Liaison
Warsaw Community Schools
Warsaw, IN
08.2014 - 12.2021
- Developed and implemented a parent outreach program to increase parental involvement in the school community
- Maintained accurate records of all parent and family interactions including attendance logs and notes regarding progress or concerns
- Encouraged collaboration between schools and local organizations that provide additional support services for students
- Provided translation services for families who spoke limited English in order to ensure effective communication
- Assisted families with navigating the school system, accessing available resources, and understanding relevant policies
- Consulted with parents, teachers and other school personnel to determine causes of problems, such as truancy, and misbehavior and to implement solutions
- Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children facing disabilities, abuse, and poverty.
Education
High School Diploma -
Warsaw Community High School
Skills
- Problem Solving
- Interpersonal Communication
- Computer Proficiency
- Critical Thinking
- Time Management
- Continuous Learning
- Candidate Sourcing
- Microsoft Word
- Bilingual
- Human Resource
Languages
- Spanish, Fluent
- English, Fluent
References
References available upon request
Timeline
Recruiter
On-Board Companies
11.2023 - Current
Human Resources Specialist
The Vincint Group
02.2023 - 11.2023
Team Lead Staffing Coordinator
Leaders Staffing
04.2022 - 02.2023
Care Specialist
Elkhart County Juvenile Detention Center
12.2021 - 04.2022
Member Service Representative
YMCA
02.2016 - 02.2023
Parent Liaison
Warsaw Community Schools
08.2014 - 12.2021
High School Diploma -
Warsaw Community High School
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