Jocelyn Ortiz
Soledad,CA
Summary
Dynamic and results-oriented professional with a proven track record at Sephora, enhancing customer confidence through expert product knowledge and personalized advice. Skilled in upselling strategies and client relationship building, Excel in fast-paced environments, demonstrating exceptional organization and communication skills. Achieved significant sales increases by staying abreast of industry trends and fostering team collaboration.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
Sephora
09.2024 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Front End Cashier
Walmart
07.2022 - 12.2023
- Operated a cash register to record transactions accurately and efficiently
- Approached every question or concern with a calm and level-headed approach
- Monitored self-checkout systems and provided help in resolving complex problems
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Student Stylist
Paul Mitchell The School
08.2022 - 04.2023
- Completed basic styles for clients by using strong blow-drying and curling abilities
- Checked in with clients to confirm comfort throughout appointments and services
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools
Be Nice (or Else!) Club Leader
Paul Mitchell The School
08.2022 - 04.2023
- Enhanced club member engagement by organizing regular events and activities tailored to their interests.
- Collaborated with other club leaders to share resources and best practices, promoting overall success within the organization.
Education
Cosmetology -
Paul Mitchell The School
San Jose, CA04.2023
High School -
Rancho San Juan High School
Salinas, CA05.2022
Skills
- Organization Skills
- Communication skills in both verbal and written
- Time Management Skills
- Cash Register Systems
- Customer Service
- Team Collaboration
- Organization and Multitasking
- Upselling strategies
- Client Relationship Building
Personal Information
Title: Future Licensed Cosmetologist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Beauty Advisor
Sephora
09.2024 - Current
Student Stylist
Paul Mitchell The School
08.2022 - 04.2023
Be Nice (or Else!) Club Leader
Paul Mitchell The School
08.2022 - 04.2023
Front End Cashier
Walmart
07.2022 - 12.2023
High School -
Rancho San Juan High School
Cosmetology -
Paul Mitchell The School