Jocelyn Ortiz
Bronx,USA
Summary
Experienced healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
FiveStar Nursing
Bronx, NY
07.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Dental Receptionist
Webster Dental
Bronx, NY
09.2020 - 04.2023
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Customer Service Representative
Health & Hospitals Corp/ MetroPlus Health Plan
New York, NY
09.2014 - 07.2019
- Handled 60-80 Calls Daily as well as placing outbound calls for member orientations
- Manage and ensure appropriate follow-up and closure for all members and provider contacts
- Responded to all claims, authorizations, and billing inquiries from providers and members
- Provided all benefit/service-related information to members, perspective members, providers
- Handled disenrollment inquiries from members, providers and regulatory agencies
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Skills
- Patient Care
- Administrative Skills
- Customer Service
- Communication
- Medical Terminology
- Patience
- Team Work
- Multitasking
Certification
Certified nursing assistant
Patient care technician
BLS provider
Timeline
Certified Nursing Assistant
FiveStar Nursing
07.2023 - Current
Dental Receptionist
Webster Dental
09.2020 - 04.2023
Customer Service Representative
Health & Hospitals Corp/ MetroPlus Health Plan
09.2014 - 07.2019