Jocelyn Ortiz

• Act as the primary liaison between management, clinical staff, and the broader community, fostering open communication and streamlined coordination.
• Maintain continuous communication with staff, ensuring tasks are clearly delegated and executed efficiently.
• Respond promptly and professionally to customer inquiries, delivering accurate and helpful information.
• Accurately administer input patient and operational data into secure computer databases, maintaining confidentiality and data integrity.
• Monitor and assess changes in patient care procedures, providing feedback and recommendations to improve effectiveness and compliance.
• Retrieve and distribute requested files to appropriate personnel in a timely manner, ensuring workflow continuity.

• Conducted in-depth investigations into allegations of abuse, neglect, self-neglect, and financial exploitation involving vulnerable adults, with a focus on reducing immediate and long-term risk factors.
• Performed comprehensive on-site evaluations in diverse environments, including private residences, nursing homes, hospitals, and psychiatric facilities.
• Addressed and resolved reports of staff misconduct, ensuring compliance with care standards and reinforcing protective measures for residents.
• Designed and implemented individualized Safety Plans based on clients’ mental health, cognitive ability, and level of independence, promoting stability and security.
• Led structured interviews with clients, family members, and facility staff, documenting findings in detailed case reports that supported legal and administrative decisions.
• Maintained and managed a full caseload, adhering strictly to departmental timelines and quality assurance protocols to ensure effective and timely case resolution.

• Built and maintained a comprehensive referral network to connect families with vital support services, enhancing stability and long-term success for children affected by parental incarceration.
• Coordinated referrals from partner agencies, diligently tracked each case, and followed up to ensure timely and appropriate access to services.
• Completed and documented thorough psychosocial assessments and diagnostic summaries in alignment with agency standards, contributing to holistic case evaluations.
• Proactively identified and secured additional community resources to address unmet family needs.
• Developed a clear communication system for engaging with family members, improving transparency and service delivery outcomes related to case support and resource access.

· Responsibilities contain assisting in the Community Education program of the association

· This involves scheduling and arranging volunteers in this program that are Community Educators that give presentations to the community about Alzheimer’s and dementia disease awareness

· Also volunteering at multiple Walk to End Alzheimer’s events to direct volunteers and give support

· Present key talking points, brief presentations and short overviews of Association services as coordinated with local Alzheimer's Association staff. Examples of venues include health fairs, community events, community organizations, civic organizations, sororities / fraternities, clubs, senior centers and schools and other locations identified by the volunteer

· Promote Alzheimer’s awareness by promoting the educational events by utilizing local networks, announcements and websites in your community

• Collaborated closely with Event Planning Directors to coordinate event layouts, ensuring smooth execution and adherence to schedules.
• Supported daily operations of the Student Union by setting up event and program spaces efficiently and according to specific requirements.
• Ensured accurate room configurations, performed moderate lifting, and maintained the cleanliness and organization of all event-related equipment.
• Upheld high facility standards by presenting organized and well-prepared spaces; demonstrated a foundational understanding of audiovisual and technical equipment to support event needs.

• Assessed patient care procedural updates to support continuous improvement and operational effectiveness
• Managed administrative duties including scanning, filing, data entry, and operating office equipment (copiers, fax machines).
• Retrieved and delivered requested files to appropriate personnel; tracked file movements and maintained daily logs.
• Handled incoming mail and routed correspondence efficiently; contacted staff and clients to ensure timely document access.
• Responded to inquiries with accurate, helpful information, enhancing communication between management, clinical staff, and the community.

• Participated in incentive programs and sales contests, consistently meeting or exceeding productivity and accuracy benchmarks.
• Provided responsive customer service by assessing needs, answering inquiries, and resolving issues in collaboration with the service team.
• Handled point-of-sale transactions accurately, issued receipts, and ensured a smooth checkout process.
• Maintained clean and organized workstations; managed restocking and setup of register supplies.
• Bagged merchandise and unboxed inventory according to company procedures to ensure efficient stocking and presentation.
• Demonstrated flexibility by working additional shifts during peak periods to support team operations.