Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelyn Ott

Rapid City,SD

Summary

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Flynn Restaurant Group, Pizza Hut
03.2025 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Correctly calculated inventory and ordered appropriate supplies.

Restaurant General Manager

Restaurant Management Group LLC, Pizza Hut
03.2021 - 02.2025
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Set clear expectations and created positive working environment for employees.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.

Restaurant General Manager

Cotton Patch Cafe
05.2020 - 02.2021
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

General Manager

Freebirds World Burrito
10.2018 - 02.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.

General Manager

Verts Mediterranean Grill
09.2016 - 10.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

David Crocket High School
Austin, TX

Skills

  • Operations management
  • Inventory management
  • Food safety
  • Cost control
  • Staff scheduling
  • Hiring decisions
  • Labor management
  • Customer engagement
  • Health code compliance
  • Employee retention
  • Restaurant promotion
  • Purchasing
  • Food preparation
  • Business management
  • Sanitation standards
  • Restaurant promotion management
  • Team management

Certification

ServSafe Manager exp 6/2026


ServSafe Proctor exp 10/2025

Timeline

Restaurant General Manager

Flynn Restaurant Group, Pizza Hut
03.2025 - Current

Restaurant General Manager

Restaurant Management Group LLC, Pizza Hut
03.2021 - 02.2025

Restaurant General Manager

Cotton Patch Cafe
05.2020 - 02.2021

General Manager

Freebirds World Burrito
10.2018 - 02.2019

General Manager

Verts Mediterranean Grill
09.2016 - 10.2018

David Crocket High School

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Jocelyn Ott