Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Jocelyn Padilla

Fairfield,CA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

BJM Construction Inc
Benicia, CA
08.2018 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

No Degree -

Vallejo High School
Vallejo, CA

Skills

  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Customer Service and Assistance
  • Answering Customer Questions
  • Answering Emails
  • Calm and Professional Under Pressure

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

BJM Construction Inc
08.2018 - 04.2020

No Degree -

Vallejo High School

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Jocelyn Padilla