Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Padilla

Bernalillo,NM

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

17
17
years of professional experience

Work History

Asst. Supervisor

Family Dollar Stores Inc
09.2022 - 11.2022
  • Coordinated with day shift supervisor to balance staffing as workloads changed.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Achieved results by working with staff to meet established targets.
  • Worked with management team to implement proper division of responsibilities.

Cashier

Allsups Convience Store
04.2022 - 07.2022
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Operated cash register to record transactions accurately and efficiently.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Performed cash, card and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Checked personal identifications during alcohol and tobacco sales.

Waitress

Abuelitas New Mexican Kitchen
08.2004 - 12.2020
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Greeted new customers, discussed specials, and took drink orders.
  • Checked guests' identification before serving alcoholic beverages.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma - Basic

Freedom High School, Alburquerque, NM
Albuquerque, NM
05.1992

Skills

  • Greet Guests
  • Customer Service

Timeline

Asst. Supervisor

Family Dollar Stores Inc
09.2022 - 11.2022

Cashier

Allsups Convience Store
04.2022 - 07.2022

Waitress

Abuelitas New Mexican Kitchen
08.2004 - 12.2020

High School Diploma - Basic

Freedom High School, Alburquerque, NM

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Jocelyn Padilla