Summary
Overview
Work History
Education
Skills
Professional References
Certification
Timeline
Generic

Jocelyn Parker

Natchitoches,LA

Summary

Broad experience includes medical office management, medical billing & coding, accounts receivable, invoicing, database management, scheduling, vendor negotiations and contract/credential /license management. A multidisciplinary professional that exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Dependable, multitasker, deadline-oriented and professional, bringing 10 years of Office Management and Administrative oversight. Self-starter and effective team leader skilled at unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Offering diversified competencies, including eMDs, MediTech, Word, and Excel proficiency. Poised in working effectively with cross-functional teams and Physicians in ensuring operational and service excellence. Detail-oriented in meticulously maintaining records. Proactive and organized professional well-versed in documentation, compliance and cost control.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Records Manager

Sabine Medical Center
Many, LA
01.2023 - Current
  • Ensured that all personnel involved in creating or maintaining medical records were properly trained according to established protocols.
  • Maintained a secure environment for storing sensitive patient information by implementing appropriate security measures such as encryption and firewalls.
  • Investigated complaints from patients about errors or omissions in their medical records.
  • Explained policies, procedures and services to patients.
  • Returned incomplete records and charts to appropriate personnel for correction.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Coordinated with physicians and other healthcare providers to ensure timely completion of medical records documentation.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Managed the release of protected health information in response to subpoenas or court orders.
  • Participated in meetings with department heads and other stakeholders regarding proposed changes to existing policies concerning the management of patient information.
  • Established and upheld procedures for medical records collection, coding and filing.

Admitting Supervisor

Sabine Medical Center
Many, LA
01.2023 - Current
  • Assisted in developing new policies and procedures for improving patient experience throughout the admission process.
  • Interpreted and explained work procedures and policies to brief staff.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Checked patient information and insurance coverage.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
  • Researched and prepared reports required by management or governmental agencies.
  • Oversaw registration of outpatients in a timely manner.
  • Performed regular audits of admitting documents for accuracy and completeness.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Determined charges and collected co-pays.
  • Coordinated the admissions process for patients, including insurance verification and pre-authorizations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Office Manager

Summit ObGyn, LLC
Natchitoches, LA
03.2010 - 12.2022
  • Ensured compliance with all relevant medical licenses, insurance contracts, and malpractice coverage.
  • Enhanced client satisfaction by swiftly addressing issues.
  • Supervised ObGyn office with an average of ten employees, consistently cultivating productive and positive work atmosphere
  • Automated office operations to manage patient correspondence, record tracking and data communications
  • Liaised with patients, addressed inquiries and answer billing questions to provide outstanding customer care
  • Collaborated closely with the Physician and Nurse Practitioner to insure effective office operations
  • Managed inventory and purchase of supplies for office operations and medical equipment maintenance
  • Able to seamlessly handle emergency situations and come to effective resolution
  • Monitored office bank accounts, supplementary health plans, 401K, and payroll register
  • Collected and submitted financial and demographic data to programs such as, but not limited to, Meaningful Use and Cares Provider Relief
  • Planned and executed successful company meetings, lunches and special events
  • Performed billing, collection and reporting functions for Summit ObGyn, generating almost $1 million annually
  • Composed office correspondences, including memos, updates to reinforce and employee reminders
  • Instilled knowledge of medical-industry best practices in administrative staff through comprehensive training.
  • Generated financial reports for physician review
  • Strengthened community outreach by coordinating health-fairs, and participating in American Cancer Society events, and local Chamber of Commerce
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
  • Planned and organized major business changes, including system conversions and office moves
  • Organized marketing through various platforms, such as television, websites, Facebook, newspaper
  • Maintained knowledge of new or revised ICD-10 codes and industry regulations to complete accurate coding services, including local coverage determinations
  • Filed and submitted insurance claims, obtain authorizations, coded narrative diagnosis and verified diagnoses
  • Secured travel accommodations for business and personal travel (domestic and/or international), including hotel, airfare and ground transportation
  • Handled advertising with an assortment of venders, and updated business website

Education

Associate of Applied Science - Health Information Technology

DeVry University
Downers Grove, IL
02.2020

Medical Billing and Coding - Medical Billing

Penn Foster Career School
Scranton, PA
06.2016

High School Diploma -

Natchitoches Central High School
Natchitoches, LA
05.1994

Skills

  • Office Management
  • Medical Billing & Coding
  • Data entry
  • Budgetary Planning
  • Accounts payable and receivable
  • Project management
  • Senior leadership support
  • Banking operations
  • Scheduling & calendar management
  • Customer Relations
  • Event coordination
  • Report writing
  • File and data retrieval systems
  • Microsoft Office
  • Excel
  • QuickBooks
  • Training and coaching

Professional References

  • Amanda Brooks, Professional Colleague, Natchitoches, LA, (708) 743-9066, adyson2109@aol.com
  • Moshood Olatinwo M.D., Physician/Business Owner, Summit ObGyn, LLC, Natchitoches, LA, (318) 352-1108, molatinwo@gmail.com
  • Barbara McCoy, Nurse Midwife, Summit ObGyn, LLC, Natchitoches, LA, (318) 352-1108, bwmccoy@bellsouth.net
  • Haley Chambliss Johnson, Nurse Practitioner, Northwestern State University, Natchitoches, LA, hcjohnson1388@gmail.com

Certification

Certified Registered Health Information Technician (RHIT), recognized with AHIMA

Timeline

Medical Records Manager

Sabine Medical Center
01.2023 - Current

Admitting Supervisor

Sabine Medical Center
01.2023 - Current

Office Manager

Summit ObGyn, LLC
03.2010 - 12.2022

Associate of Applied Science - Health Information Technology

DeVry University

Medical Billing and Coding - Medical Billing

Penn Foster Career School

High School Diploma -

Natchitoches Central High School

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