Jocelyn Parks

• Processed and fulfilled over 150 customer orders daily, enhancing efficiency and reducing errors by 20% through accurate labeling and transport.

• Improved team onboarding by mentoring 5+ new hires, fostering a collaborative and productive work environment.

• Upheld OSHA-compliant warehouse standards, maintaining a clean, safe environment for inventory management and customer interaction.

• Managed customer inquiries with professionalism, achieving a 95% customer satisfaction rating.

• Delivered fast, accurate order preparation during peak hours, maintaining an average service time under 2 minutes per order.

• Enhanced customer loyalty and sales through friendly, reliable service, resulting in a 15% increase in repeat customers.

• Trained team members on POS and cash handling, ensuring transaction accuracy and reinforcing customer service standards.

•Processed over 200 cash, check, and credit transactions daily with a 99% accuracy rate, demonstrating strong attention to detail and reliability.

• Built rapport with customers, contributing to a 10% increase in upsell opportunities and revenue through personalized recommendations.

• Provided flexible coverage, filling additional shifts to ensure team and customer needs were consistently met.

• Delivered attentive, customer-focused service, recognized by management for achieving top-tier customer satisfaction scores.

• Leveraged upselling techniques, increasing average ticket size by 12% by recommending high-margin items.

• Efficiently managed customer orders and billing through POS, contributing to smooth and efficient service.