Jocelyn Parra
Dallas,TX
Summary
I'm kind compassionate, and a dedicated individual. Reliable with a warm personality and a drive to help people. Excellent at communication and a driven desire to find purpose and happiness in anything i do to better myself and those around me.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
My Eye Lab
12.2022 - 03.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Reception Manager
Lomeli Cleaning Service
01.2018 - 01.2021
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Increased revenue through upselling hotel services and amenities, promoting special offers, and encouraging repeat bookings.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Developed strong relationships with local businesses and vendors, creating valuable partnerships that benefited both parties.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
Volunteer
Bradfield Pool
06.2016 - 08.2017
- Promoted environmental awareness with educational workshops and hands-on activities.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Enhanced team performance through regular coaching and constructive feedback to fellow lifeguards.
Front Desk Manager
Sweet And Sassy
11.2014 - 02.2017
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Education
High School Diploma -
New Image Christian Academy
Fort Worth, TX06.2018
Skills
- Sales Development
- Office Management
- Goal-Oriented
- Problem-Solving
- Cash Handling
- Sales Goals Attainment
- Relationship Building
- Data Entry
- Bookkeeping
Certification
- Licensed Phlebotomist
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
My Eye Lab
12.2022 - 03.2023
Reception Manager
Lomeli Cleaning Service
01.2018 - 01.2021
Volunteer
Bradfield Pool
06.2016 - 08.2017
Front Desk Manager
Sweet And Sassy
11.2014 - 02.2017
High School Diploma -
New Image Christian Academy