Jocelyn Payton
Covington,GA
Summary
Compassionate, dependable, highly motivated, detail oriented Housing Support Coordinator with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong problem solving, interpersonal and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housing Support Coordinator
View Point Health, GRNCSB
09.2019 - Current
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
- Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
- Built strong relationships with local landlords to increase available housing options for clients in need.
- Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
- Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Facilitated skill-building meetings on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.
- Conducted weekly home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long term.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
Mental Health Technician
Summit Ridge Hospital
01.2015 - Current
- On a PRN time basis responsibilities include and are not limited to maintaining a safe environment for patients with various disorders
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- My job duties include, but are not limited to; completing safety rounds, facilitating treatment focused groups, completing documentation related to group behavior/participation, obtain vital signs as ordered, verbal de-escalation, conflict resolution and assisting with therapeutic holds of out of control patients as needed.
Intensive Case Manager
View Point Health, GRNCSB
08.2017 - 09.2019
- Enhanced client outcomes by developing and implementing personalized case management plans.
- Improved community resources access for clients through effective collaboration with local service providers.
- Reduced recidivism rates by providing intensive support and guidance to high-risk clients.
- Facilitated successful client transitions from institutional settings to community living through careful planning and coordination of services.
- Promoted client self-sufficiency with comprehensive assessments, goal setting, and regular progress monitoring.
- Increased client satisfaction by maintaining open communication and promptly addressing concerns or issues.
- Developed strong professional relationships with community partners to enhance service delivery and provide seamless care to clients.
- Maintained accurate documentation of case activities, ensuring compliance with agency policies and legal requirements.
- Ensured continuity of care during crisis situations by coordinating emergency services, assessing risk factors, and creating safety plans for vulnerable clients.
- Evaluated program effectiveness using data-driven approaches to identify areas for improvement or expansion within the organization''s offerings.
- Secured essential services such as medical care and substance abuse treatment for clients facing barriers due to insurance or financial limitations.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Behavior Intervention Specialist
View Point Health, GRNCSB
09.2015 - 08.2017
- Improved client behavior by implementing evidence-based intervention strategies and individualized support plans.
- Collaborated with multidisciplinary teams to develop comprehensive intervention plans for clients with behavioral challenges.
- Reduced group disruptions by providing targeted support and direct instruction in DBT learning skills.
- Conducted functional behavior assessments to identify triggers and develop effective interventions for clients with challenging behaviors.
- Mentored new Behavior Intervention Specialists, sharing best practices and providing guidance on case management processes.
- Provided crisis intervention services during critical incidents, ensuring the safety of all parties involved while maintaining a respectful approach.
- Assisted treatment team in adapting curriculum materials to better engage clients with diverse needs and learning styles.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Maintained records of ongoing assessments and documentation of updates.
- Completed observations of clients in classroom and social situations.
Mental Health Technician
Anchor Hospital
08.2014 - 01.2015
- On a full time basis I was responsible for the safety and well being of a wide range of patients
- My job duties included, but were not limited to; safety rounds, facilitating treatment focused groups, obtain vital signs and EKG'S, verbal deescalation, conflict resolution and assisting with therapeutic holds when necessary
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Mental Health Technician
Research Psychiatric Center
07.2012 - 05.2014
- On an as needed basis I am responsible for maintaining a safe environment for various patients ranging from adolescents to geriatrics that suffer from a wide range of mental health diagnosis as well as physical ailments including substance abuse and eating disorders, completing staggered safety checks, transferring patients who are too unsafe or unable to ambulate on their own, perform crisis intervention and verbal deescalation, assist with NVCI as well as restraining and secluding when absolutely necessary, performing EKGs as ordered by physician, searching patients and logging property for safety and retention, occasional community integration by taking patients in the STAR program on outings or psych patients for off campus medical treatment, filing paperwork in patients charts, charting vitals and other pertinent information using MEDITECH and assisting with ADLs
- I also assist patients and their families with other requests as they arise.
Behavioral Health Technician
Crittenton Childrens Center
06.2006 - 05.2014
- Responsibilities include and are not limited to maintaining a safe environment for adolescent and preadolescent patients with a wide variety of mental health diagnosis as well as substance abuse and eating disorders, completing 30min safety rounds on residential patients and staggered checks on hospital patients, passing medications as prescribed as well as packing medication for off campus passes, filing documents in patients charts, preparing documents for monthly treatment reviews, completing and logging monthly vitals for residential patients and daily for hospital patients, occasionally assisting with community integration by taking patients on outings and to off campus medical appointments or schools, conflict resolution, verbally deescalating patients when crisis arises using ARC technique, assisting with restrain and seclusion utilizing MANDT and passing along shift report to oncoming shift.
Education
Associate of Science -
Gupton Jones College of Funeral Service
Decatur, GA07.2025
Skills
- First aid, cpr, basic computer knowledge, med tech
- Data Entry
- Problem Solving
- Crisis Intervention
- Housing Assessment
- Information Collection
- Relationship Building
- Process Improvement
- Customer Service
- Community Outreach
- Computer Literacy
- Policy Knowledge
- Client Advocacy
- Goal Setting
Private
True
Certification
DBT training
Timeline
Housing Support Coordinator
View Point Health, GRNCSB
09.2019 - Current
Intensive Case Manager
View Point Health, GRNCSB
08.2017 - 09.2019
Behavior Intervention Specialist
View Point Health, GRNCSB
09.2015 - 08.2017
Mental Health Technician
Summit Ridge Hospital
01.2015 - Current
Mental Health Technician
Anchor Hospital
08.2014 - 01.2015
Mental Health Technician
Research Psychiatric Center
07.2012 - 05.2014
Behavioral Health Technician
Crittenton Childrens Center
06.2006 - 05.2014
Associate of Science -
Gupton Jones College of Funeral Service
DBT training
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