Jocelyn Perez
Inglewood,CA
Summary
Accomplished Customer Service Representative with a proven track record at Alpha Transport LLC, excelling in high-stress situations and dispute resolution to enhance customer loyalty. Skilled in data entry and critical thinking, adept at leveraging problem-solving abilities to boost customer satisfaction and operational efficiency. I can adapt to any environment and am a fast paced learner.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Alpha Transport LLC
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Down The Road Graphics
06.2015 - 03.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Utilized customer service software to manage interactions and track customer satisfaction (e.i. Quickbooks, Asana & Work Day)
Education
High School Diploma -
Animo Leadership Charter High School
Inglewood, CA06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
Timeline
Customer Service Representative
Alpha Transport LLC
04.2022 - Current
Customer Service Representative
Down The Road Graphics
06.2015 - 03.2022
High School Diploma -
Animo Leadership Charter High School
Similar Profiles
Trace ThomsenTrace Thomsen
Fuel Dispatcher at Alpha Transport IncFuel Dispatcher at Alpha Transport Inc
AMANDEEP SINGHAMANDEEP SINGH
Truck Operator at Alpha 10 Transport Group Inc.Truck Operator at Alpha 10 Transport Group Inc.
Adrien PimentelAdrien Pimentel
Administrative Office Manager at Alpha Petroleum TransportAdministrative Office Manager at Alpha Petroleum Transport