Jocelyn Perez

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

• Leadership: Managed store operations in the manager’s absence, ensuring smooth day-to-day functions and resolving any issues that arose.

• Team Management and Training: Supervised and trained new employees, ensuring they understood store procedures and maintained high standards of customer service.

• Customer Satisfaction: Prioritized customer experience by addressing concerns, ensuring high-quality service, and maintaining a clean and inviting store atmosphere.

• Sales Support: Assisted in achieving sales targets through effective team coordination and upselling techniques.