Jocelyn Perez
Rosebud
Summary
Dependable and detail-oriented support professional with strong experience in customer service, records management, cashiering, and administrative operations. Proven ability to manage sensitive documents, maintain compliance with procedures, and assist the public with professionalism. Bilingual and adaptable, with a track record of accuracy, teamwork, and high-quality service.
Overview
7
7
years of professional experience
Work History
Parking Enforcement Official
City of Temple
11.2023 - Current
- Patrol assigned routes by foot and vehicle to identify parking violations and ensure compliance with city ordinances.
- Issue citations, take supporting photos, and maintain accurate digital and physical enforcement records.
- Use TXDMV system to verify vehicle information and enter citation data into daily, monthly, and yearly logs.
- Submit documentation to Municipal Court and maintain organized electronic filing systems.
- Communicate with city departments and report safety or ordinance issues observed during patrols.
- Provide customer service by answering questions and directing citizens to the proper department.
- Assist office staff with clerical tasks, including filing, scanning, phone support, mail sorting, and document handling.
- Operate and maintain enforcement equipment and vehicles while following city policies and safety guidelines.
- Proven ability to learn quickly and adapt to new situations.
Customer Support Specialist
Westphalia Market
10.2022 - 11.2023
- Processed cash, card, and check transactions while maintaining drawer accuracy.
- Assisted customers with purchases, product questions, and service needs.
- Restocked and organized front-end merchandise to support store operations.
- Resolved customer concerns using strong problem-solving and communication skills.
- Provided support to different departments and maintained a clean and efficient work environment.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Lead
Chico’s
04.2022 - 09.2022
- Processed sales, returns, online orders, and gift cards through the POS system.
- Delivered personalized customer service and drove sales performance.
- Maintained organized product displays and accurate sales records.
- Supported management by ensuring policy compliance and store readiness.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Enhanced client relationships through consistent communication and personalized solutions.
Housekeeper / Laundry Assistant
The Preston of the Park Cities
10.2021 - 09.2022
- Processed high volumes of linens with accuracy and maintained laundry equipment.
- Cleaned and restocked guest rooms to meet quality and safety standards.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Coordinated pickups and deliveries of laundry items as needed, ensuring punctuality every step of the way.
Fulfillment Associate
Amazon
11.2020 - 02.2022
- Inspected incoming and outgoing shipments for accuracy and quality.
- Used RF scanners to reduce fulfillment errors and improve workflow.
- Prepared and organized merchandise, packages, and pallets for distribution.
- Followed strict safety guidelines and collaborated with team members.
Sales Associate
Rainbow Clothing Store
12.2018 - 03.2020
- Assisted customers, answered product questions, and built rapport.
- Organized merchandise displays and maintained store appearance.
- Accurately processed POS transactions and balanced cash drawers.
Education
High School Diploma -
Lancaster High School
Lancaster, TX01.2019
Skills
- Records Management & Filing
- Document Verification
- Cash Handling & Daily Balancing
- Customer Service / Public Assistance
- Data Entry & Accuracy
- Problem Solving & Conflict Resolution
- Appointment Scheduling
- Bilingual: English & Spanish
- Organization & Time Management
- Government / Compliance Procedures
- Team Collaboration
Timeline
Parking Enforcement Official
City of Temple
11.2023 - Current
Customer Support Specialist
Westphalia Market
10.2022 - 11.2023
Sales Lead
Chico’s
04.2022 - 09.2022
Housekeeper / Laundry Assistant
The Preston of the Park Cities
10.2021 - 09.2022
Fulfillment Associate
Amazon
11.2020 - 02.2022
Sales Associate
Rainbow Clothing Store
12.2018 - 03.2020
High School Diploma -
Lancaster High School