Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Perry

Toledo,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

911 Call Taker

Lucas County 911
02.2022 - Current
  • Provided critical support during natural disasters or large-scale incidents by coordinating resources and communicating pertinent information to first responders.
  • Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
  • Facilitated positive relationships between the public safety agency and local community members by addressing their concerns professionally.
  • Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
  • Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
  • Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.

Paraprofessional

Toledo Public Schools
11.2017 - 02.2022
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Education

Owens Community College
Perrysburg, OH

High School Diploma -

Springfield Local High School
Holland, OH
06.2008

Skills

  • Patience and Tolerance
  • Teamwork orientation
  • Information Gathering
  • Memory retention
  • Typing Speed
  • Stress Tolerance
  • Emergency Management
  • Disaster Response
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Prioritizing Situations
  • Attention to Detail
  • Problem-solving abilities
  • Dependable and Responsible
  • Multitasking
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Organizational Skills
  • Active Listening
  • Adaptability and Flexibility
  • Decision-Making
  • CPR and First Aid
  • Relationship Building
  • Flexible Schedule
  • Providing Clear Directions
  • Information documentation
  • Data Entry
  • Safety Protocols
  • Self Motivation
  • Coaching and Mentoring
  • Documentation
  • Information intake
  • Goal Setting
  • Professionalism
  • Good Judgment
  • Continuous Improvement
  • Adaptability
  • Written Communication
  • Telephone Etiquette

Timeline

911 Call Taker

Lucas County 911
02.2022 - Current

Paraprofessional

Toledo Public Schools
11.2017 - 02.2022

Owens Community College

High School Diploma -

Springfield Local High School
Jocelyn Perry