Jocelyn Pineda
Pasadena,MD
Summary
Adept at enhancing productivity and efficiency, I spearheaded initiatives at ACCO Engineered Systems to slash permit approval times, leveraging my problem-solving and excellent communication skills. My experience spans from coordinating projects at Budlong & Associates to ensuring customer satisfaction at LA Fitness, showcasing my ability to multitask and manage time effectively. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Permit Specialist
ACCO Engineered Systems
07.2021 - 09.2023
- Reduced permit approval times by collaborating with various departments to expedite reviews and inspections.
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Developed training materials for new Permit Specialists, improving onboarding efficiency and team cohesion.
- Assisted applicants in understanding complex regulatory requirements, resulting in accurate submissions and fewer delays.
- Collaborated with architects, engineers, contractors, and homeowners to address project concerns or changes during the permitting process effectively.
Project Coordinator
Budlong & Associates
05.2016 - 07.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Front Desk Receptionist
LA Fitness
03.2015 - 05.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
Barista
Coffee Bean & Tea Leaf
10.2014 - 03.2015
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Skills
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Permit Specialist
ACCO Engineered Systems
07.2021 - 09.2023
Project Coordinator
Budlong & Associates
05.2016 - 07.2020
Front Desk Receptionist
LA Fitness
03.2015 - 05.2016
Barista
Coffee Bean & Tea Leaf
10.2014 - 03.2015