Jocelyn Pleitez-Orellana
Greenacres City,FL
Summary
At Don Ramon Cuban Cuisine, I excelled in a fast-paced environment, showcasing my ability to multitask and maintain composure under pressure, which significantly enhanced customer satisfaction. My expertise in customer service and cash handling, alongside a proven track record of efficiently managing reservations and improving seating processes, underscores my commitment to operational excellence and guest experience.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Don Ramon Cuban Cuisine
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
Education
High School Diploma -
John I. Leonard High School
Greenacres City, FL05-2025
Associate of Arts - Diagnostic Sonography
Palm Beach State College
Lake Worth, FL05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Hostess
Don Ramon Cuban Cuisine
05.2024 - Current
High School Diploma -
John I. Leonard High School
Associate of Arts - Diagnostic Sonography
Palm Beach State College
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