Jocelyn Plummer
Yorba Linda,CA
Summary
Transformational Nurse Leader with 20+ years of progressive healthcare experience and executive-level operational oversight of large multidisciplinary teams exceeding 200 staff members. Proven success driving workforce engagement, reducing turnover, improving patient satisfaction, and strengthening clinical quality outcomes. Experienced in high-acuity hospital operations with a strong foundation in leadership development, regulatory compliance, financial stewardship, and system-wide performance improvement. Seeking to leverage enterprise-level leadership expertise to optimize operations, access, and chronic disease management outcomes within an Internal Medicine Clinic setting.
Overview
9
9
years of professional experience
Work History
Manager II Perinatal Services
Kaiser Permanente
Anaheim, CA
02.2024 - Current
- Increased employee engagement participation (People Pulse) from 17% to 74% within two years through structured communication strategies, leadership visibility, and accountability measures.
- Achieved measurable improvement across all People Pulse engagement domains over a two-year period.
- Successfully reduced staff turnover through targeted retention initiatives, leadership rounding, and professional development pathways.
- Improved patient satisfaction scores through workflow redesign, staff coaching, and enhanced service recovery processes.
- Led large-scale change initiatives while maintaining regulatory compliance and clinical safety standards.
- Oversaw operational planning, staffing models, productivity metrics, and fiscal responsibility for a large service line.
- Strengthened interdisciplinary collaboration between physicians, advanced practice providers, nursing, and ancillary departments.
- Implemented standardized processes to improve care consistency, communication, and efficiency.
Nurse Manager II Perinatal Services
Kaiser Permanente
Irvine, CA
11.2021 - 02.2024
- Expertise managing large multidisciplinary teams adaptable to ambulatory clinic operations.
- Strong background in patient education and care coordination applicable to chronic disease management (diabetes, hypertension, heart disease).
- Developed and implemented staffing schedules to optimize resource allocation and service delivery.
- Oversaw nursing staff performance and adherence to best practices in patient care.
- Skilled in staff engagement strategies critical for clinic retention and morale.
- Knowledge of performance metrics aligned with quality reporting and value-based care models.
Assistant Manager Perinatal Services
Kaiser Permanente
Irvine, CA
09.2020 - 11.2021
- Coordinated departmental schedules and meetings to enhance operational efficiency.
- Streamlined patient onboarding processes, improving overall service delivery timelines.
- Managed correspondence and documentation, ensuring compliance with organizational standards.
- Assisted in budget preparation and expense tracking to support financial accuracy.
- Coordinated departmental operations to enhance workflow efficiency and service delivery.
Assistant Manager Women's Health Clinic
Kaiser Permanente
Anaheim, CA
08.2017 - 09.2020
- Developed training materials for new staff, fostering knowledge retention and skill development.
- Led cross-functional team meetings to align departmental goals with organizational objectives.
- Supported senior management in strategic planning, contributing to the successful achievement of organizational goals.
- Ensured compliance with industry regulations and company policies by maintaining accurate records and documentation.
- Cultivated a positive work environment through team-building activities and recognition programs, leading to increased job satisfaction and employee retention rates.
- Collaborated with other departments to streamline workflows, resulting in improved efficiency across the organization.
- Managed scheduling for department personnel, optimizing resource allocation and minimizing conflicts or overlapping responsibilities.
Education
Master of Healthcare Administration And Management - Healthcare Administration
Colorado State University- Global
Greenwood Village, COBachelor of Science - Nursing
Capella University
Minneapolis, MNSkills
- 200 FTE oversight
- High-acuity, high-volume patient population
- Budget accountability and resource allocation
- Hiring, onboarding, performance management, and succession planning
Timeline
Manager II Perinatal Services
Kaiser Permanente
02.2024 - Current
Nurse Manager II Perinatal Services
Kaiser Permanente
11.2021 - 02.2024
Assistant Manager Perinatal Services
Kaiser Permanente
09.2020 - 11.2021
Assistant Manager Women's Health Clinic
Kaiser Permanente
08.2017 - 09.2020
Master of Healthcare Administration And Management - Healthcare Administration
Colorado State University- Global
Bachelor of Science - Nursing
Capella University
Core Leadership Competencies
- Ambulatory & Acute Care Operations
- Large-Scale Team Leadership (200+ FTEs)
- Workforce Engagement & Culture Transformation
- Staff Retention & Talent Development
- Budget & Financial Oversight
- Patient Satisfaction & Experience Improvement
- Quality & Performance Improvement Initiatives
- Regulatory & Accreditation Compliance
- Change Management & Strategic Planning
- Interdisciplinary Collaboration
- Clinic Workflow Optimization
- Value-Based Care Awareness