Jocelyn Poland

Mentioned as the top customer service representative with the highest score possible on each evaluation and multiple positive customer reviews.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Utilized customer service software to manage interactions and track customer satisfaction.

The number one hostess and lead trainer at The Cove at Lake Anna with positive customer reviews.

• Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
• Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
• Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.