Jocelyn Puente
San Antonio
Summary
Dynamic Administrative Services Manager with a proven track record at FBD Partnership, LP, excelling in vendor management and event coordination. Successfully streamlined onboarding processes and enhanced executive support, leading to improved organizational efficiency. Recognized for fostering strong relationships and achieving a 15% increase in guest satisfaction through innovative training initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Services Manager
FBD Partnership, LP
San Antonio
09.2022 - Current
- Managed the daily activities of 2 administrative assistants, 1 receptionist, and 1 executive assistant.
- Partnered with the IT and Human Resources departments to create a streamlined onboarding process for new hires.
- Developed strong relationships with vendors providing goods or services to the organization.
- Managed a busy calendar for the executive team and prepared meetings and communications.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Coordinated on-site and off-site events every quarter for up to 500 employees.
Office Manager
FIS Global
San Antonio
02.2020 - 05.2022
- Manage office facilities, including maintenance, supplies, and equipment procurement.
- Provide executive assistance to the leadership team, including scheduling meetings, managing calendars, and handling correspondence.
- Assist in preparing and editing presentations, reports, and documents using Microsoft PowerPoint, and other software tools.
- Manage office facilities, including supplies procurement, maintenance, and vendor relationships, on office policies and procedures.
- Provided executive-level support to Human Resources by implementing policies and procedures, managing benefits, coordinating staff evaluations, and maintaining personnel files.
- Streamlined vendor management processes, negotiating contracts, while maintaining high-quality service standards.
Facilities Coordinator
Itron
San Antonio
04.2016 - 10.2019
- Handled general and routine maintenance such as basic plumbing issues and HVAC troubleshooting.
- Processed purchase orders for new materials needed for upkeep or repair of facilities.
- Assembled and arranged conference and facility equipment in designated rooms per event requirements.
- Directed emergency response to serious building issues to contain problems, control damages and develop corrective plans.
- Oversaw construction and renovation projects for both office locations.
- Coordinated with the design team, contractors, and Facilities Manager to maintain updates and remain under budget.
Front Office Supervisor
Wyndham Vacation Resorts
San Antonio
09.2014 - 12.2015
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Managed guest check-in and check-out procedures, reservations and payments.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Created and optimized employee schedules for shift coverage.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Created an innovative and interactive new training guide and practices, improving guest satisfaction by up to 15%.
Education
BBA - Business Administration
The University of Texas At San Antonio
San Antonio, TX05-2020
Skills
- Vendor management
- Project management
- Event coordination
- Calendar management
- Office administration
- Employee onboarding
Certification
- 2024 Leadership Class
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Administrative Services Manager
FBD Partnership, LP
09.2022 - Current
Office Manager
FIS Global
02.2020 - 05.2022
Facilities Coordinator
Itron
04.2016 - 10.2019
Front Office Supervisor
Wyndham Vacation Resorts
09.2014 - 12.2015
BBA - Business Administration
The University of Texas At San Antonio
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