Jocelyn Quiles
Milwaukee,WI
Summary
Bilingual detail-oriented team player with strong organizational skills. 20+ years of customer service, cash handling and team leading experience. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Soft Count Team Member
Potawatomi Hotel & Casino
06.2016 - Current
- Handled large quantities of money, ticket and chip exchanges for departments throughout the casino.
- Audited money drawers and hand or machine-counted large cash values.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Supervised and maintained overall machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Vault Associate
Potawatomi Hotel & Casino
08.2015 - 06.2016
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Investigated staff out-of-balance conditions and instituted corrective procedures.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained, organized and stocked teller window areas.
- Properly processed deposits and withdrawals
- Counted, verified and handled bank deposits and armored car transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Store Team Leader
Walgreens
11.2013 - 07.2015
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Handled customer complaints and issues politely and professionally.
- Completed routine store inventories.
- Coordinated with day management regarding on-going issues.
- Transferred, created and received stock orders to guarantee product stability.
- Prepared materials for following shift.
- Monitored staff performance, customer service and sales goals to meet and exceed targets.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Opened and closed store.
Beauty Advisor/Senior Beauty Advisor
Walgreens
07.2008 - 11.2013
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Recommended specific hair and beauty products to meet individual customer needs.
- Trained new staff in product knowledge and customer service protocols.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Cashier
Walgreens
12.2007 - 07.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Pulaski High School
Milwaukee, WI06.2004
Skills
- Monetary Transactions
- Attention to Detail
- Data Entry
- Key Control
- Maintaining Detailed Records
- Currency Counting
- Strategic Direction
- Team Meetings
Languages
Spanish
Native or Bilingual
Timeline
Soft Count Team Member
Potawatomi Hotel & Casino
06.2016 - Current
Vault Associate
Potawatomi Hotel & Casino
08.2015 - 06.2016
Store Team Leader
Walgreens
11.2013 - 07.2015
Beauty Advisor/Senior Beauty Advisor
Walgreens
07.2008 - 11.2013
Cashier
Walgreens
12.2007 - 07.2008
High School Diploma -
Pulaski High School