Summary
Overview
Work History
Education
Skills
Expected Graduation Date
Certification
Languages
Timeline
Generic

Jocelyn Rabadi

Yonkers

Summary

Experienced healthcare professional with expertise in medical reception, prior authorizations, customer service, and data entry. Skilled in patient scheduling, insurance verification, claim processing, and administrative support. Adept at handling inquiries, coordinating with healthcare providers, managing data efficiently, and ensuring smooth office operations while delivering excellent patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Medical Receptionist/Prior Authorization Representative

Westchester Family Medical Practice
01.2024 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
  • Contacted insurance companies to obtain prior authorization for medical procedures and medications.

Barista

Starbucks
06.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Maintained regular and consistent attendance and punctuality
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
  • Completed successful daily cash audits to correctly balance drawers at end of shifts

Retail Associate

Mercy College Bookstore
08.2022 - 05.2023
  • Maintained clean sales floor and straightened and faced merchandise
  • Greeted customers, helped locate merchandise, and suggested suitable options
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Logged reports, expenses, receipts, and sales in company database

Merchandise Associate-Processing

Homesense - TJX Companies
10.2020 - 05.2022
  • Designed displays to make the store experience interactive and engaging
  • Replenished floor stock and processed shipments to ensure product availability for customers
  • Maintained excellent professional relationships with customers and co-workers
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Volunteer

Jcy-Westchester Community Partners
07.2019 - 08.2019
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses
  • Worked with different students on reading comprehension
  • Motivated students towards learning and studying to build self-confidence and reduce anxiety of failure in writing

Education

High School Diploma -

Saunders Trades and Technical High School
Yonkers, NY

Bachelor of Science - Behavioral Sciences, Healthcare Management

Mercy College
Dobbs Ferry, NY
05.2025

Skills

  • Communication skills
  • Reliable
  • Accuracy and attention to detail
  • Computer proficiency
  • Data entry
  • Organization and Prioritization
  • Microsoft Office/Excel
  • Medical terminology
  • Insurance claims

Expected Graduation Date

05/25

Certification

  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Arabic
Full Professional

Timeline

Front Desk Medical Receptionist/Prior Authorization Representative

Westchester Family Medical Practice
01.2024 - Current

Barista

Starbucks
06.2023 - Current

Retail Associate

Mercy College Bookstore
08.2022 - 05.2023

Merchandise Associate-Processing

Homesense - TJX Companies
10.2020 - 05.2022

Volunteer

Jcy-Westchester Community Partners
07.2019 - 08.2019

Bachelor of Science - Behavioral Sciences, Healthcare Management

Mercy College

High School Diploma -

Saunders Trades and Technical High School

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Jocelyn Rabadi