Jocelyn Ramirez
Pasco,WA
Summary
I am actively seeking a role where I can utilize my education and experience to add immediate value to an organization. I am flexible and dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Office Assistant Intern
Stonegate Apartments
Pasco, WA
02.2024 - 04.2024
- Improved office efficiency by maintaining and organizing digital and physical files.
- Enhanced communication within the office by acting as a liaison between departments and team members.
- Managed incoming calls and email correspondence professionally, addressing inquiries promptly and accurately.
- Provided excellent customer service, resolving client concerns efficiently and effectively.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Quality Control Inspector
NorthwestTart Cherry, Inc
07.2023 - 08.2023
- Tart Cherry Plant
- Return Employee - have worked four years total for this company.
- Quality Control Lab: Inspected/evaluated incoming and outgoing materials for accuracy and quality of product.
- Ensure marketing supports plant and customer satisfaction.
- Confer with process engineers, plant operators to resolve problems in product development. Confer with other workers to discuss issues such as safety, or work needs.
- Performed visual inspections and non-destructive tests where appropriate.
- Coordinate clerical, recordkeeping.
- Collaborated with production staff to establish and meet quality standards.
- Followed safety protocols while handling hazardous materials.
- Weighed products prior to shipment to confirm accuracy.
Agricultural Worker
Allen Produce Co
04.2023 - 06.2023
- Adhered to agricultural procedures and protocols, maintaining safe work environment.
Returns & Recalls Associative
AutoZone Distribution Center
05.2021 - 08.2021
- Unloaded, inspected and stored damaged and returned products.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Documented returned product details in inventory tracking system.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Operated electric pallet jack, forklift and manlift.
- Provided training and support to new associates to help provide high-quality customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cougar Connector
Washington State University
01.2019 - 01.2019
- Connected individuals with available and relevant resources offered on/off campus.
- Gave tours to incoming students of the campus, and answered questions regarding schooling.
Customer Service
SUBWAY®Restaurants
01.2017 - 01.2018
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Tilling/billing.
Education
Bachelor of Arts - Social Sciences
Washington State University
08.2019 - 05.2024
High School Diploma -
Wahluke High School
Mattawa, Washington06.2018
Skills
- Customer Care/Customer Service
- Communication
- Administrative Support
- Maintaining Clean Work Areas
- Office Organization
- Time Management
- Active Listening
- Dependable and Responsible
- Cultural Awareness
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
Joyce Rowley: (509) 269 - 4786
Brenda Chavez: (509) 885 - 5505
Nick Allen: (509) 932 - 4429
Kimberly Tipke Henry: (509) 412 - 6206 | kimberly.tipke@autozone.com
Timeline
Office Assistant Intern
Stonegate Apartments
02.2024 - 04.2024
Quality Control Inspector
NorthwestTart Cherry, Inc
07.2023 - 08.2023
Agricultural Worker
Allen Produce Co
04.2023 - 06.2023
Returns & Recalls Associative
AutoZone Distribution Center
05.2021 - 08.2021
Bachelor of Arts - Social Sciences
Washington State University
08.2019 - 05.2024
Cougar Connector
Washington State University
01.2019 - 01.2019
Customer Service
SUBWAY®Restaurants
01.2017 - 01.2018
High School Diploma -
Wahluke High School
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