Jocelyn Ramirez
Hayward,CA
Summary
Focused Receptionist with 4 years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
4
4
years of professional experience
Work History
Receptionist
Ariat International, Inc.
San Leandro, CA
01.2022 - 01.2024
- Warmly greeted employees and vendors entering Ariat Headquarters.
- To streamline the sign-in procedure, I used the Envoy platform daily to register and sign in visitors.
- Oversaw the distribution of temporary visitor and new employee access cards.
- Created front desk binder notes and training plans.
- Maintained the reception area clean and tidy.
- Monthly drafted letter responses to consumers who contact the call center via postal mail.
- Scanning and copying documents.
- Kept an organized schedule of visitors coming into the office for meetings with the CEO or CFO, product managers, the western footwear department, or the apparel department.
- Handled more than 40+ high-inbound and outbound emails and phone calls from Ariat consumers and retailers daily.
- Collaborated with the customer service center to assist with customer orders, warranties, escalation assistance, promo code assistance, stock checks, and other D2C and B2B inquiries.
- Assisted the customer service center with SharePoint management, as well as creating and updating useful information for other call center agents to use regularly.
- Executed other tasks or projects as assigned.
Administrative Assistant
Professional Association Services
Fremont, CA
09.2021 - 11.2021
- High volumes of inbound and outbound emails and phone calls are received daily.
- Assist HOA homeowners with their property accounts, regarding assessment payments, collections, late interest and charges, etc.
- Mail out a high volume of invoices and statements.
- Effective filing and office organization for a productive work environment.
- Create welcome letters for new HOA associations or homeowners.
- Requesting invoices from vendors.
- Communicating with collection offices, HOA board members, the CEO, and supervisors.
- Assisted with additional responsibilities delegated by my immediate superior.
Department Assistant
Papé Material Handling
Fremont, CA
04.2021 - 07.2021
- Manage accounts payable and receivables and pay bills on schedule. Reach out to vendors by phone or email to request invoices for an efficient billing process.
- Management of petty funds.
- Customer support by responding to dispatch calls and addressing their questions and concerns.
- Providing assistance to the service, warranty, rental, and sales departments.
- Opening and organizing business mail.
- Purchase workplace coffee supplies and take inventory.
General Administrator
Ford
Newark, CA
11.2020 - 01.2021
- Handle the cancellation of warranties, payment tolls for FasTrak, and overdue violations.
- Organizing and archiving documents in the appropriate client folders.
- Administration of daily deposits and petty currency.
- Daily cash sales reconciliation for the parts and services department.
- Input of vehicle inventory information into the system.
- Answering daily phone inquiries.
- Update the system with information about the vehicles in stock.
- Contributed to other projects as given.
Guest Relations
Toyota
Fremont, CA
06.2020 - 08.2020
- Responding to daily phone questions or concerns from customers and vendors.
- Contact the parts and services department to get an estimated time of completion for client vehicle repairs.
- Scheduling appointments for consumers to drop off their vehicles at dealerships.
- Informing consumers about the necessary bodywork, paint jobs, and window tinting indicated on their due bills.
- Setting up car rentals for consumers that meet the eligibility requirements.
- Undertook the recruiting process with accountability by affixing signatures to offer letters, arranging for new employees to undergo drug tests, and completing I-9 and W2 forms.
- Perform any additional necessary tasks.
Enrichment Leader
Safe Passages
Oakland, CA
01.2020 - 06.2020
- Collaborated with several schools in the New Haven Unified School District for the implementation of the Elev8 after-school program.
- Developing and implementing weekly student learning plans.
- Consistent Zoom meetings are conducted with both students and team members to facilitate efficient communication during remote work.
- Providing assistance to students in a variety of subjects, including science, language arts, and mathematics.
- Offering students both academic and moral support.
Education
High School Diploma -
Conley-Caraballo High School
Hayward, CA06.2019
Some College (No Degree) - Medical Assisting
Chabot College
Hayward, CASkills
- Google Suites
- Microsoft Office
- Salesforce
- Adaptability
- Problem-Solving
- Excel
- SAP
- Zoom
- Promotional Support
- Customer Service
- Quality Control
- Professional Telephone Demeanor
- Data Entry
- Cross-Functional Collaboration
- Issue and Complaint Resolution
- Professionalism
- Multitasking
- Attention to Detail
- Remote Office Availability
- Organizational Skills
- Office Administration
- Critical Thinking
- Computer Skills
- Calendar Management
- Reception Management
Awards
- Yvonne Givens Scholarship
- Bay Bombs Car Club Scholarship
- 138 hours of community service for high school
- Student of the Month and Quarter
- California State Legislature Certificate of Recognition
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Receptionist
Ariat International, Inc.
01.2022 - 01.2024
Administrative Assistant
Professional Association Services
09.2021 - 11.2021
Department Assistant
Papé Material Handling
04.2021 - 07.2021
General Administrator
Ford
11.2020 - 01.2021
Guest Relations
Toyota
06.2020 - 08.2020
Enrichment Leader
Safe Passages
01.2020 - 06.2020
High School Diploma -
Conley-Caraballo High School
Some College (No Degree) - Medical Assisting
Chabot College
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