Jocelyn Ramos
Des Moines
Summary
I am a person with strong work ethic, hardworking with a background in both patient care and retail. Skilled in delivering excellent communication and time management, with the ability to stay calm under pressure. Seeking opportunities to contribute with positive impact and a passion for helping others.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Pct(patient care tech)
MercyOne Des Moines Medical Center
Des Moines
07.2025 - Current
- Provided direct patient care and support under nursing supervision.
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Turned and repositioned bedridden patients to prevent bedsores.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Organized supplies in order to maintain adequate stock levels throughout shift.
Retail Sales Associate
Hobby Lobby
Des Moines
09.2024 - 01.2025
- Assisted customers during busy seasonal periods.
- Collaborated with team members to fulfill daily tasks efficiently.
- Handled cash transactions accurately at the checkout register during peak hours.
- Provided excellent customer service at all times.
- Communicated effectively with other staff members about customer needs.
- Operated a cash register to process customer payments.
- Processed returns and exchanges according to company policy.
- Kept up to date on current promotions, policies, and procedures.
- Trained new employees on store policies and procedures.
- Restocked shelves and ensured inventory was always available.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained organized merchandise displays to enhance shopping experience.
Education
High School Diploma -
Lincoln High School
Des Moines, IA05-2024
Skills
- Basic life support
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Customer service
- Patient care
- Compassionate care
- Active listening
- HIPAA compliance
- Verbal communication
Certification
Mercy one pct certification
Accomplishments
MercyOne rose award
Timeline
Pct(patient care tech)
MercyOne Des Moines Medical Center
07.2025 - Current
Retail Sales Associate
Hobby Lobby
09.2024 - 01.2025
High School Diploma -
Lincoln High School