Jocelyn Ramos
Denver,CO
Summary
Dedicated correctional officer skilled in conflict resolution, inmate supervision, and crisis management. Proven ability to maintain safety and security within high-risk environments, ensuring effective de-escalation and proactive intervention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Correctional Officer
Denver Woman Facility
Aurora, CO
05.2025 - Current
- Enforced facility regulations to maintain safety and security within the institution.
- Conducted regular inspections of inmate living areas to ensure compliance with operational standards.
- Monitored inmate behavior, identifying and addressing potential conflicts or disturbances proactively.
- Collaborated with mental health professionals to support inmates' rehabilitation efforts effectively.
- Trained new officers on safety protocols and emergency response procedures for enhanced team performance.
- Participated in crisis intervention training, enhancing skills in de-escalation techniques during high-stress situations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated effective emergency response drills, preparing staff for potential crises.
Family Advocate
DOC Family Advocate
Denver, CO
01.2022 - 12.2023
- Advocated for family needs, facilitating access to community resources and support services.
- Collaborated with social workers to develop individualized action plans for families.
- Conducted assessments to identify family strengths and areas for improvement.
- Organized workshops on parenting skills and conflict resolution strategies for families.
- Provided crisis intervention support, guiding families through challenging situations.
- Established strong relationships with community organizations to enhance resource availability.
- Monitored progress of family goals, adjusting plans as needed for effectiveness.
- Trained new staff on best practices in family advocacy and support systems.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
Probation Officer Volunteer
Jefferson County
Jefferson, CO
01.2023 - 05.2023
- Conducted assessments to evaluate offender risk levels and rehabilitation needs.
- Developed and implemented individualized supervision plans for clients.
- Monitored compliance with court-ordered conditions through regular check-ins.
- Collaborated with community resources to facilitate client access to treatment programs.
- Provided crisis intervention and conflict resolution support during challenging situations.
- Prepared detailed reports on client progress for court reviews and case management meetings.
- Maintained compliance with all legal statutes, policies, and procedures.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Wrote progress reports and testified under oath at court hearings.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
Paralegal Assistant
My Rights Immigration Law Firm
Denver, CO
04.2018 - 01.2020
- Conducted legal research to support immigration cases and ensure compliance with current regulations.
- Drafted and reviewed legal documents, including petitions and affidavits, for accuracy and completeness.
- Assisted clients in completing applications, providing clear instructions and guidance throughout the process.
- Organized case files and maintained documentation to enhance accessibility and efficiency of information retrieval.
- Coordinated communication between attorneys, clients, and government agencies to facilitate timely responses.
- Managed scheduling of appointments and court dates, optimizing time management for legal proceedings.
- Trained new team members on office procedures and best practices for document preparation and filing systems.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Assisted lawyers with materials preparation for internal and external training events.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Contributed to successful settlements by assisting in the drafting of settlement agreements under attorney supervision.
- Supported trial preparations by compiling evidence exhibits, coordinating witness schedules, and organizing trial binders.
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
- Monitored the progress of cases throughout their lifecycle, keeping clients informed about updates or changes as needed.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Education
Associate of Arts - Criminal Justice
Red Rocks Community College
Denver, CO07-2020
High School Diploma -
Wheat Ridge High School
Wheat Ridge, CO05-2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Restraint techniques
- Policy enforcement
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Observation
- Surveillance
- Safety
- Facility security
- Crisis management
- Weapons training
- Prisoner transport
- Central and pod control
- Suicide prevention
- Gang awareness
- Firearm operations trained
- Emergency management
- File and record maintenance
- Evidence preservation
- Inmate behavior modification tactics
- Integrity maintenance
- Inmate classification
- Negotiation
- Courtroom practices
Certification
- NRA Certified
- TASER Certified
- Shotgun Certified
- UA Certified (UrinAnalysis)
Languages
Spanish, English
Timeline
Correctional Officer
Denver Woman Facility
05.2025 - Current
Probation Officer Volunteer
Jefferson County
01.2023 - 05.2023
Family Advocate
DOC Family Advocate
01.2022 - 12.2023
Paralegal Assistant
My Rights Immigration Law Firm
04.2018 - 01.2020
Associate of Arts - Criminal Justice
Red Rocks Community College
High School Diploma -
Wheat Ridge High School