Jocelyn Ramos
Lakewood,CO
Summary
Resilient Correctional Officer skilled in maintaining security and peace in high-stress environments. Known for productivity and efficiency in task completion, managing time effectively to meet all job requirements. Specialized skills include conflict resolution, emergency response coordination, and inmate behavior modification strategies. Excel at communication, empathy, and leadership, crucial for fostering safe correctional facilities. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Correctional Officer
Denver Woman Facility
05.2025 - Current
- Enforced facility regulations to maintain safety and security within the institution.
- Conducted regular inspections of inmate living areas to ensure compliance with operational standards.
- Monitored inmate behavior, identifying and addressing potential conflicts or disturbances proactively.
- Collaborated with mental health professionals to support inmates' rehabilitation efforts effectively.
- Trained new officers on safety protocols and emergency response procedures for enhanced team performance.
- Participated in crisis intervention training, enhancing skills in de-escalation techniques during high-stress situations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored inmate behavior to identify potential issues and ensure compliance with facility rules. of residents individually and in groups.
- Processed intake paperwork, including verifying inmate information and ensuring proper documentation., fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated effective emergency response drills, preparing staff for potential crises.
Family Advocate
DOC Family Advocate
01.2022 - 12.2023
- Advocated for family needs, facilitating access to community resources and support services.
- Collaborated with social workers to develop individualized action plans for families.
- Conducted assessments to identify family strengths and areas for improvement.
- Organized workshops on parenting skills and conflict resolution strategies for families.
- Provided crisis intervention support, guiding families through challenging situations.
- Established strong relationships with community organizations to enhance resource availability.
- Monitored progress of family goals, adjusting plans as needed for effectiveness.
- Trained new staff on best practices in family advocacy and support systems.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
Assistant Probation Officer
Jefferson County
Littleton, CO
01.2023 - 05.2023
- Conducted assessments to evaluate offender risk levels and rehabilitation needs.
- Developed and implemented individualized supervision plans for clients.
- Monitored compliance with court-ordered conditions through regular check-ins.
- Collaborated with community resources to facilitate client access to treatment programs.
- Provided crisis intervention and conflict resolution support during challenging situations.
- Prepared detailed reports on client progress for court reviews and case management meetings.
- Maintained compliance with all legal statutes, policies, and procedures.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Wrote progress reports and testified under oath at court hearings.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Conducted regular assessments of probationer compliance with court orders.
- Prepared detailed reports on probationer progress for court review.
- Collaborated with community resources to support probationer rehabilitation efforts.
- Monitored and recorded probationer activities and attendance at mandated programs.
- Assisted in developing individualized treatment plans for probationers.
- Facilitated communication between probationers and the judicial system.
- Attended court hearings to provide insights on probationer behavior and compliance.
- Educated probationers on responsibilities and expectations during their supervision period.
- Conducted initial intake interviews with new probationers to assess their needs and develop case plans.
- Supervised field trips for probationers as a way to foster positive relationships within the community.
- Organized and facilitated group meetings with probationers to discuss progress, goals, and challenges.
- Utilized various databases to track changes in probationer's statuses and maintain accurate records.
Victim Advocate
Denver Court Appointed Special Advocate Program
Denver, Colorado
01.2018 - 07.2021
- Provided emotional support to victims during court proceedings and legal processes.
- Assisted clients in navigating the judicial system and understanding their rights.
- Coordinated communication between victims, attorneys, and support services.
- Facilitated access to community resources and crisis intervention services.
- Conducted interviews to gather information for case assessments and reports.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Acted as role model for clients by exhibiting positive behaviors.
- Maintained and developed community relationships to support various client referrals.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Developed safety plans for clients at risk of further victimization.
Paralegal Assistant
My Rights Immigration Law Firm
04.2018 - 01.2020
- Conducted legal research to support immigration cases and ensure compliance with current regulations.
- Drafted and reviewed legal documents, including petitions and affidavits, for accuracy and completeness.
- Assisted clients in completing applications, providing clear instructions and guidance throughout the process.
- Organized case files and maintained documentation to enhance accessibility and efficiency of information retrieval.
- Coordinated communication between attorneys, clients, and government agencies to facilitate timely responses.
- Managed scheduling of appointments and court dates, optimizing time management for legal proceedings.
- Trained new team members on office procedures and best practices for document preparation and filing systems.
- Reduced case backlog by efficiently prioritizing and organizing diverse paralegal tasks.
- Enhanced client satisfaction by providing thorough legal research and efficient document preparation.
- Assisted lawyers with materials preparation for internal and external training events.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Contributed to successful settlements by assisting in the drafting of settlement agreements under attorney supervision.
- Supported trial preparations by compiling evidence exhibits, coordinating witness schedules, and organizing trial binders.
- Drafted persuasive legal documents for attorney review, contributing to successful case outcomes.
- Monitored the progress of cases throughout their lifecycle, keeping clients informed about updates or changes as needed.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Education
Associate of Arts - Criminal Justice
Red Rocks Community College
Denver, COHigh School Diploma -
Wheat Ridge High School
Wheat Ridge, COSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Bilingual
- Correctional facility procedures
- Restraint techniques
- Policy enforcement
- Conflict resolution
- Client advocacy
- Case management
- Team coordination
- Active listening
- Problem solving
- Relationship building
- Security procedures
- Strategic planning and organization
- Work crew management
- Mentorship
- Radio communication
- Trained in defensive tactics
- Firearms proficiency
- Records management
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Observation
- Surveillance
- Safety
- Facility security
- Crisis management
- Weapons training
- Prisoner transport
- Central and pod control
- Suicide prevention
- Gang awareness
- Firearm operations trained
- Emergency management
- File and record maintenance
- Evidence preservation
- Inmate behavior modification tactics
- Integrity maintenance
- Inmate classification
- Negotiation
- Courtroom practices
Certification
- NRA Certified
- TASER Certified
- Shotgun Certified
- UA Certified (UrinAnalysis)
References
- Guadalupe Galvan
720-297-5426
- Apolonio Ramos
303-419-8523
- Perla Galvan
720-364-6136
- Martha Collier
303-807-8399
- Joann Rivera
720-655-8291
- Lori Koehler
720-325-3275
Languages
Spanish, English
Timeline
Correctional Officer
Denver Woman Facility
05.2025 - Current
Assistant Probation Officer
Jefferson County
01.2023 - 05.2023
Family Advocate
DOC Family Advocate
01.2022 - 12.2023
Paralegal Assistant
My Rights Immigration Law Firm
04.2018 - 01.2020
Victim Advocate
Denver Court Appointed Special Advocate Program
01.2018 - 07.2021
Associate of Arts - Criminal Justice
Red Rocks Community College
High School Diploma -
Wheat Ridge High School