Jocelyn Ray
Clinton,IA
Summary
Dynamic professional with a proven track record at MercyOne, adept in community engagement and crisis response. Excelled in building relationships and enhancing volunteer satisfaction through innovative recognition initiatives. Ability to demonstrate exceptional interpersonal communication and meticulous attention to detail. Skilled in event planning and team development, consistently meeting and exceeding employer and community expectations.
Overview
21
21
years of professional experience
Work History
Volunteer Coordinator / Foundation Assistant
MercyOne
08.2024 - Current
- Implemented recognition initiatives for volunteers to promote morale and satisfaction.
- Evaluated volunteer programs regularly to identify areas for improvement.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Managed and tracked volunteer hours and progress to support accurate documentation.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Enter all Employees payroll deductions bi weekly.
- Track and submit all invoices to be paid and ensure correct accounts are being billed.
- Enter all donations into etapestry and do bank deposits
- Atten Board meetings and record minutes.
Data Entry Operator II
Data Dimensions
06.2022 - 08.2024
- Conducted regular checks on data for consistency and correctness.
- Organized and managed files to ensure easy access to information.
- Completed data entry tasks with accuracy and efficiency.
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Followed data entry protocols, rules and regulations.
- Maintain quality of 95% or higher on all work, evaluated every six weeks must maintain quality while processing at least 11 packets per hour.
- Access work queues to review images of documents and code documents according to list of codes.
Front of the House Supervisor
Krumpets
04.2004 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved guest complaints with prompt, personalized service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Administrative Assistant
H & R Block
01.2005 - 04.2018
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- District Marketing Coordinator - scheduled and hosted events for 20 offices to help build business.
- Planned and executed internal and external marketing events.
- Built business partnerships through out district with both non-profit and for profit businesses.
- Met all goals given at district and regional level.
Education
Bachelor of Science - Business Administration
Purdue Global
Indianapolis, IN11-2025
Associate of Arts - Business Management
Clinton Community College
Clinton, IA 05-2014
Skills
- Interpersonal communication skills
- Phone etiquette
- Community engagement
- Relationship building
- Schedule management
- Volunteer screening
- Event planning
- Team development
- Delegating work
- Cash handling
- Crisis response
- Community outreach
- Training coordination
Timeline
Volunteer Coordinator / Foundation Assistant
MercyOne
08.2024 - Current
Data Entry Operator II
Data Dimensions
06.2022 - 08.2024
Administrative Assistant
H & R Block
01.2005 - 04.2018
Front of the House Supervisor
Krumpets
04.2004 - 10.2021
Bachelor of Science - Business Administration
Purdue Global
Associate of Arts - Business Management
Clinton Community College
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