Jocelyn Reyes Hernandez
Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Head Hostess
Takami Sushi & Robata
08.2022 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
Food Runner
Takami Sushi & Robata
02.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Restocked food supplies in kitchen and organized storage areas.
Server
Takami Sushi & Robata
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
UCLA Community School
Los Angeles, CA07.2018
Bachelor of Science - Molecular And Cell Biology
University of California, Merced
Merced, CA08.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Responsible
- Guest Engagement
- Adaptability and Resilience
- Team Work
- Time Management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server
Takami Sushi & Robata
01.2024 - Current
Food Runner
Takami Sushi & Robata
02.2023 - Current
Head Hostess
Takami Sushi & Robata
08.2022 - Current
High School Diploma -
UCLA Community School
Bachelor of Science - Molecular And Cell Biology
University of California, Merced
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