Jocelyn Reyna

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• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Educated customers on tea offerings, promoting upselling opportunities and enhancing their overall experience.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.

• Identified and approached potential customers by generating leads, setting them with the right information and products they needed
• Assisted customers during the selection process and helped choose perfect products to meet individual needs
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided customers with recommendations to promote brand effectiveness and product benefits
• Planned and followed through with inventory management for each store
• Introduced customers to new offerings and updated accounts