Jocelyn Rhabb

• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
• Prepare drinks for the dining room, as needed
• Handle any guest situations with genuine empathy and elevate to a manager as necessary
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
• Organize money and receipts throughout the shift in adherence with the cash handling policy
• Keep all areas of the restaurant clean and organized by following cleaning checklists
• Trained new staff on best practices to use in the restaurant

• Built, managed, and developed a high-performing teams that consistently reached sales goal of over 200 sales a month

• Traveled constantly to new territory with over 400 new open for sale leads to go sell product, i.e Pennsylvania, Florida, California

• Developed and maintained over 100 plus client relationships, enhancing customer satisfaction and retention

• Engaged with Fortune 500 companies to implement direct sales and marketing tactics, boosting brand visibility and driving a 65% increase in sales/ ROI
• Established team performance goals by priotizing specific sale tactics and personal long term goals. and optimized tracking using metrics and key performance indicators, by analyzing list from clients quality-control/metrics team for service improvement and implementation strategies.

• Conducted interviews and personal recruiting to develop and build more teams

• Coordinated project timelines and resources, facilitating efficient workflow among teams.

• Collaborated with restaurant front of the house staff to manage reservations, ensuring smooth guest experiences and efficient table turnover

• Scheduled and ensured efficient seating for businessmen/white collar guests during peak restaurant times, during winter sessions made special igloos for the waterside view making it as cozy and romantics for guest

• Managed musical guest and Djs for live performances and rooftop events. Along with having to decorate and change layout of restaurant to accommodate performers

• Coordinated high-clientele events with third-party vendors, ensuring seamless execution and positive client feedback through effective communication and planning

• Collaborated with restaurant front of the house staff to manage reservations.

• Schedule, ensure efficient seating for local Upper East side guest during peak restaurant times, specifically for guest like Gloria Steinem.

• Managed phone and online inquiries, i.e movie production companies.