Jocelyn Rico
Los Angeles,CA
Summary
Dependable general worker with a strong track record in efficiently completing tasks across diverse environments. Proficient in operating manual labor equipment and maintaining organized workspaces. Committed to safety and quality, with proven communication and teamwork skills that drive company success. Eager to contribute to a dynamic team while continuously enhancing professional skills.
Overview
5
5
years of professional experience
Work History
MAC Cosmetics Artist
Macy's
Downey, CA
01.2025 - Current
- Executed makeup services for weddings, proms, and special events, enhancing client confidence and satisfaction.
- Conducted makeup tutorials to educate customers on techniques and products.
- Maintained extensive knowledge of MAC Cosmetics' product line to enhance customer experience.
- Delivered professional service to all customers, fostering a welcoming atmosphere and promoting repeat business.
- Educated clients on skincare routines and effective product usage techniques.
- Participated in store events, new product launches, and training sessions to boost engagement.
- Developed targeted promotional strategies that increased sales volume through effective customer engagement.
- Enforced high visual standards for displays, signage, and promotional materials.
Clinique Consultant
Macy's
Downey, CA
07.2023 - 12.2024
- Developed loyal clientele through effective communication and outreach, contributing to a 30% increase in customer retention and over $180K in sales.
- Leveraged clientele program to build customer relationships, drive sales, and increase rewards enrollment.
- Assisted customers in identifying suitable skincare solutions through targeted product recommendations.
- Guided customers in selecting products by aligning choices with preferences and features.
- Demonstrated application techniques for beauty products directly on customers.
- Informed customers about promotions and special offers to enhance sales performance.
- Employed point of sale technology to efficiently fulfill and sell customer orders.
- Merchandised new arrivals, processed damaged items, and coordinated merchandise returns to vendors.
- Conducted training for new associates on product knowledge and customer service to ensure high standards.
Beauty Advisor
Ulta Beauty
South Gate, CA
10.2022 - 07.2023
- Achieved and exceeded sales goals by delivering personalized beauty experiences.
- Recommended merchandise based on in-depth product knowledge to align with client preferences, enhancing shopping experience.
- Maintained extensive knowledge of makeup and skincare products to assist clients effectively.
- Promoted loyalty program and store credit card, boosting customer engagement and loyalty.
- Monitored sales floor and shopper interactions to reduce product theft and ensure a secure shopping environment.
- Organized store layout by returning merchandise to designated areas and restocking displays.
- Assisted with unloading and stocking merchandise shipments during overnight shifts.
- Sanitized work areas while ensuring compliance with cleanliness and visual merchandising standards.
Sales Associate
American Eagle Outfitters
Commerce, CA
06.2021 - 10.2022
- Exceeded sales goals through strategic use of POS and MPOS systems.
- Promoted loyalty program and store credit card to increase customer engagement.
- Provided product knowledge and recommendations, boosting customer experience.
- Assisted customers with styling and merchandise inquiries.
- Aided customers in locating specific products, answering queries, and offering advice.
- Processed refunds and exchanges to maintain high customer satisfaction.
- Executed cashier duties, ensuring accurate payment processing and efficient change issuance.
- Stocked merchandise to maintain optimal inventory levels.
Volunteer Student Election Clerk
Los Angeles County Elections
Commerce, California
11.2020 - 11.2020
- Coordinated polling station activities during peak hours to optimize voter experience and reduce wait times.
- Processed voters and addressed inquiries on election procedures to ensure informed participation.
- Checked voter identification and signed in registered voters effectively.
- Opened and closed vote center, ensuring compliance with regulations.
- Managed election materials and distributed ballots to maintain smooth voting operations.
- Monitored voting equipment functionality for smooth operational flow during elections.
- Verified accuracy of voter registration applications to maintain integrity.
Education
Business Marketing
California State University, Los Angeles
Los Angeles, CA12-2026
Schurr High School - ROP Financial Services, Regional Occupation Program, Certificate of Completion
Schurr High School
Montebello, CA06-2022
Skills
- Makeup application
- Client engagement and relationship management
- Customer service excellence
- Sales strategies and brand promotion
- Event planning expertise
- Computer software proficiency
- Team collaboration and leadership
- Problem-solving abilities
- Bilingual in Spanish
- Flexible scheduling
- Effective communication skills
- Reliability and responsibility
- Quick learner
Timeline
MAC Cosmetics Artist
Macy's
01.2025 - Current
Clinique Consultant
Macy's
07.2023 - 12.2024
Beauty Advisor
Ulta Beauty
10.2022 - 07.2023
Sales Associate
American Eagle Outfitters
06.2021 - 10.2022
Volunteer Student Election Clerk
Los Angeles County Elections
11.2020 - 11.2020
Business Marketing
California State University, Los Angeles
Schurr High School - ROP Financial Services, Regional Occupation Program, Certificate of Completion
Schurr High School