Jocelyn Rivera

Paralegal:

• Conducted detailed client intakes and entered information into company database.
• Conferred with clients and other involved parties to gather and track case information.
• Assisted counsel in preparing answers, providing documentation and information for discovery request.
• Drafted motions and pleadings.
• Maintained ongoing communication with opposing parties from the start of the case to trial or settlement phase to facilitate expeditious litigation.
• Contacted key witnesses to testify at court hearings.
• Directed and coordinated service of subpoenas and scheduling of depositions for several legal professionals.
• Reviewed regulations regarding procedures and requirements for class action suits.
• Trained and managed numerous employees in best practices and protocols to realize maximum productivity.
• Worked alongside attorneys, paralegals and fellow legal assistants on Employment Law cases and legal processes.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.
• Developed positive working relationship with courts, clients and attorneys.
• Completed document revisions, court document filings, travel arrangements and client billing.
• Reviewed, edited and proofread drafts for proper grammar, spelling, punctuation and formatting.
• Prepared for trials, conducting legal research and drafting pleadings.
• Organized key evidence exhibits to prepare for trials.
• Interviewed and prepared intake sheets for clients.
• Updated company software with skip trace results.
• Supported partners and associates in areas of Employment Law cases.
• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Filed court documents and legal pleadings with Federal Court on behalf of attorneys.
• Scheduled appointments, court appearances and depositions for busy law firm.
• Booked flights, car rentals and hotel accommodations for case related travel for attorneys.

Office Administrator:

• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Trained new employees on administrative procedures, company policies and performance standards.
• Verified hourly employee time cards to prevent overtime hours from being worked per company policy.
• Assisted with coordination and hosting of company events.
• Worked closely with Human Resources Manager to facilitate hiring and firing of staff and also taking disciplinary action against staff if necessary.
• Established an open-door policy with staff in order to facilitate a good working relationship.
• Made weekly deposits of settlement checks and processed paperwork to send to the accounting department.

Receptionist:

• Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved client problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.

Legal Assistant:

• Worked alongside attorneys, paralegals and fellow legal assistants on Employment Law cases and legal processes.
• Managed accounts and client records of clients, observing confidentiality and extreme discretion.
• Developed positive working relationship with courts, clients and attorneys.
• Completed document revisions, court document filings, travel arrangements and client billing.
• Reviewed, edited and proofread drafts for proper grammar, spelling, punctuation and formatting.
• Prepared for trials, conducting legal research and drafting pleadings.
• Organized key evidence exhibits to prepare for trials.
• Interviewed and prepared intake sheets for clients.
• Updated company software with skip trace results.
• Supported partners and associates in areas of Employment Law cases.
• Handled office scheduling and made notes for deadlines, motions and other important dates.
• Filed court documents and legal pleadings with Federal Court on behalf of attorneys.
• Scheduled appointments, court appearances and depositions for busy law firm.

• Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Resolved client problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.