Jocelyn Rivera
Pittsfield,Massachusetts
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Berkshire Health Systems - Fairview Hospital
Pittsfield, MA
07.2023 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
CNA
Care one at Holyoke
Holyoke, MA
02.2019 - 05.2020
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Transported residents within the facility as needed.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted residents in preparing for activities and social programs.
- Answered signal lights, bells or intercom systems to determine resident needs.
CNA
Mason Wright
Springfield, MA
10.2018 - 02.2019
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Administered medications under supervision of a licensed nurse.
- Transported residents within the facility as needed.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Answered patient call lights promptly and responded to requests appropriately.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
Education
Medical Assistant -
NHA
07-2023
Associate of Science - Health Sciences
Springfield Technical Community College
Springfield, MA05-2019
CNA / HHA - CNA
First Choice Academy
Holyoke, MA08-2018
High School Diploma -
Chicopee High School
Chicopee, MA06-2013
Skills
- Patient-focused care
- Insurance Verification
- Vital sign monitors
- CPR
- Patient Management
- Patient Scheduling
- HIPAA Compliance
- Data Entry
- Procedure Assistance
Languages
Spanish
Professional
Certification
- CPR
- CCMA
- CNA
REFERENCE
- Amy Gates: Manger Neurology of BMC 413-395-7694
- First Choice Academy : Mark S. Teacher 413-998-3176
Timeline
Medical Assistant
Berkshire Health Systems - Fairview Hospital
07.2023 - Current
CNA
Care one at Holyoke
02.2019 - 05.2020
CNA
Mason Wright
10.2018 - 02.2019
Medical Assistant -
NHA
Associate of Science - Health Sciences
Springfield Technical Community College
CNA / HHA - CNA
First Choice Academy
High School Diploma -
Chicopee High School
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