Jocelyn Rivera
Murrieta,CA
Summary
Dynamic and compassionate individual with experience at Kaiser Permanente, excelling in patient care and communication. Skilled in phlebotomy and infection control, I effectively foster patient comfort and collaboration in diverse settings. My attention to detail and empathy enhance patient experiences, ensuring high-quality care and support in fast-paced environments.
Overview
1
1
Certification
6
6
years of professional experience
Work History
NHA Certified Phlebotomy Technician
08.2026 - Current
- Completed hands-on phlebotomy training and earned NHA certification.
- Executed venipuncture procedures on patients and classmates under supervision, ensuring adherence to safety standards.
- Applied needle safety, infection-control practices, and patient-care procedures to promote patient well-being.
- Enhanced patient communication, comfort, safety, and attention to detail during blood collection processes.
Urgent Care Volunteer
Kaiser Permanente
Murrieta, CA
05.2026 - Current
- Engaged with patients across diverse age groups and backgrounds, fostering comfort through compassionate conversation.
- Escort patients to examination rooms, obtain patient weights, and assist with patient flow.
- Assisted in care for pediatric and elderly patients while observing procedures such as IV placements and male urinary catheter insertions to enhance understanding of clinical techniques.
- Shadowed registered nurses during patient care activities, gaining insights into clinical practices and effective communication.
- Maintain clean, organized, and adequately stocked examination rooms and supply areas.
Server
One Sushi
11.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Delivered attentive customer service while managing multiple responsibilities in fast-paced environment, ensuring professionalism and attention to detail.
- Gained knowledge of menu items to assist guests with their dining choices. to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
Child Care Provider / Babysitter
09.2020 - 09.2025
- Cared for children of varying ages, adapting to individual needs and developmental levels to foster growth and engagement.
- Supported educational activities and online schooling, creating a nurturing environment that encouraged learning and development.
- Cultivated patience, responsibility, and strong communication skills, enhancing relationships with children and parents.
Education
Bachelor of Science - Psychological and Brain Sciences
University of California, Santa Barbara
Goleta, CA06-2025
Skills
- Patient Care
- Phlebotomy
- Medical Terminology
- Infection Control & Safety
- Patient Communication
- Clinical observation
- Attention to Detail
- Teamwork
- Empathy
- Fluent in Spanish
Club involvement
- UCSB Nursing Club | 2024–2025 - Participated in meetings with healthcare professionals representing various nursing specialties. - Learned about nursing career paths, clinical responsibilities, and experiences across different specialties.
- Society of Undergraduate Psychologists | 2022–2024 - Met with therapists, psychologists, and behavioral health professionals to learn about their careers and professional experiences. - Explored various therapeutic approaches and discussed patient scenarios and appropriate approaches to patient care. - Developed greater understanding of communication, empathy, and individualized approaches to patient interactions.
Certification
NHA Certified Phlebotomy Technician, BLS, CPR
Timeline
NHA Certified Phlebotomy Technician
08.2026 - Current
Urgent Care Volunteer
Kaiser Permanente
05.2026 - Current
Server
One Sushi
11.2025 - Current
Child Care Provider / Babysitter
09.2020 - 09.2025
Bachelor of Science - Psychological and Brain Sciences
University of California, Santa Barbara