Hi, I’m
Jocelyn Robinzine
Memphis,TN
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Well-qualified Dispaytcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
years of professional experience
Work History
First Student Transportation
Dispatcher
07.2013 - Current
Job overview
- Communicated with drivers and personnel to coordinate timely delivery of students.
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out drivers to assis hourly callers based on locations, needs and worker availability.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Monitored and tracked dispatch communication systems.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked bus locations to identify possible delays and provide real-time updates to customers.
Education
Mitchell High SchoolMemphis, TN
High School Diploma
05.2000
Skills
- Service Coordination
- Customer Relations
- Schedule Management
- Data Entry
- Dispatch Coordination
- Route Navigation
- Verifying Coverage
- Routing Orders
- Prioritizing Calls
- Communication Equipment Operation
Timeline
Dispatcher
First Student Transportation
07.2013 - Current
Mitchell High School
High School Diploma
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