Jocelyn Rodriguez
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Domino's Pizza Customer Service Representative
Stephen
07.2023 - Current
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Coached new workers on store policies, pizza making and dough preparation.
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
Liberty Lemons Team Member
Rachel Gonzalez
05.2021 - 09.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Paid close attention to instructions from supervisor to complete tasks on time.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Cultivated warm relationships with regular customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Processed payments correctly and promptly.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Greeted approximately 50 customers daily.
- Used slow periods to restock supplies, ice, trays, and cups
H-E-B Bagger
Jen
09.2022 - 05.2023
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Color Guard Member/Social Media Officer/Manager's Assistant
Liberty Hill ISD
08.2020 - 05.2022
- Created and distributed surveys for data collection and analysis.
- Tracked key performance indicators to measure success of campaigns.
- Trained extensively 30 hours per week for upcoming competitions to perform at top-level.
- Developed and maintained key relationships fellow athletes, coaching staff, and school administrators and professors.
- Attended all practices, meetings, and workouts on time.
- Utilized nutrition and rest to provide optimal performance and recovery times.
- Determined areas in need of improvement and optimized strategies to strengthen performance.
- Followed instructions from coaches to execute consistent and effective results.
- Maintained professionalism when attending charity, sporting and media events as team representative.
- Collaborated with teammates and coaches to build relationships and create cohesive team environment.
- Adapted quickly to changing game plans and strategies.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Worked with coaches and trainers to understand and implement improvement strategies.
Education
High School Diploma -
Liberty Hill High School
Liberty Hill, TX05.2024
Skills
- Preparing Specialty Food
- Food and Beverage Service
- Pizza Tossing
- Waste Control
- Credit Card Transaction Processing
- Portion Standards
- Cash Register Operation
- Short Order Cooking
- Stocking and Replenishing
- Equipment Cleaning
- Ingredient Preparation
- Ingredients Measurement
- Order Taking and Processing
- Effective customer service
- Standardized Recipes
- Safe Food Handling
- Phone Etiquette
- Cash Handling
- Up-selling
- Safe Food Handling Practices
- Cleanliness
- Drink customization
- Customer Service
- Scripted calls
- Skilled negotiator
- Team Leadership
- Active listener
Timeline
Domino's Pizza Customer Service Representative
Stephen
07.2023 - Current
H-E-B Bagger
Jen
09.2022 - 05.2023
Liberty Lemons Team Member
Rachel Gonzalez
05.2021 - 09.2023
Color Guard Member/Social Media Officer/Manager's Assistant
Liberty Hill ISD
08.2020 - 05.2022
High School Diploma -
Liberty Hill High School
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