Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Rodriguez

Hawthorne,US

Overview

7
7
years of professional experience

Work History

Call Center Agent

Foundation for California Community Colleges
08.2024 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.

Ticket Operations Coordinator

Los Angeles Kings
03.2023 - 07.2024
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Streamlined operations by implementing efficient processes and procedures.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.

Ticket Sales Coordinator

Goldenvoice
09.2021 - 01.2023
  • Enhanced the overall customer experience by addressing any issues promptly and professionally.
  • Improved customer satisfaction with efficient handling of inquiries and concerns.
  • Managed a team of ticket agents, providing guidance and support for their professional growth.
  • Established productive working relationships with venue partners for seamless event coordination.
  • Coordinated closely with marketing teams to create compelling promotional materials that attracted potential customers.

Daycare Assistant

Tiny Tots Daycare
06.2017 - 01.2022
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Promoted learning and social development through structured and unstructured playtime.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Assisted in developing and implementing weekly lesson plans that catered to individual needs of children.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Facilitated conflict resolution among children, teaching them valuable social skills.

Education

Bachelor of Arts - Liberal Studies; Elementary Education

El Camino College
Torrance, CA
05.2026

Associate of Arts - Communications Studies

El Camino Community College
Torrance,CA
05.2025

Skills

Classroom Management and Organization:

Proven ability to maintain a structured and conducive learning environment Skilled in implementing effective classroom management strategies to promote student engagement, minimize disruptions, and ensure a positive educational experience

Instructional Support and Lesson Planning:

Experienced in assisting lead teachers with lesson preparation, instruction materials, and curriculum development Adept at providing individualized support to students, adapting teaching methods to accommodate diverse learning styles and needs

Communication and Interpersonal Skills:

Strong verbal and written communication abilities, facilitating effective interaction with students, teachers, and parents Capable of fostering collaborative relationships and providing clear feedback to support students development and academic success

Technological Proficiency and Educational Tools:

Proficient in utilizing educational technology and software to enhance classroom activities and learning experiences Skilled in managing virtual learning platforms, integrating digital resources, and assisting with the implementation of interactive teaching tools

Timeline

Call Center Agent

Foundation for California Community Colleges
08.2024 - Current

Ticket Operations Coordinator

Los Angeles Kings
03.2023 - 07.2024

Ticket Sales Coordinator

Goldenvoice
09.2021 - 01.2023

Daycare Assistant

Tiny Tots Daycare
06.2017 - 01.2022

Bachelor of Arts - Liberal Studies; Elementary Education

El Camino College

Associate of Arts - Communications Studies

El Camino Community College
Jocelyn Rodriguez