Jocelyn Rodriguez
Rialto,CA
Summary
Passionate and dedicated healthcare professional with a strong background in community outreach, patient advocacy, and administrative coordination. Excels at balancing administrative tasks, patient support, and community engagement, while ensuring efficiency and meeting deadlines. Experienced in managing high-volume calls, scheduling appointments, verifying insurance, and fostering collaborations with local organizations to enhance healthcare access. Thrives in dynamic environments, with a commitment to making a meaningful impact. Adaptable and ready to support community needs with flexibility and dedication.
Overview
6
6
years of professional experience
Work History
Appointment Center Agent
SAC Health System
San Bernardino, California
04.2022 - Current
- Adhered to SAC Health's branding and service standards on every call
- Provided accurate information regarding appointments, locations, and doctor assignments
- Scheduled, canceled, and modified appointments with precision
- Validated, updated, and corrected insurance information as needed
- Confirmed eligibility status, verified patient demographics, and authenticated callers
- Maintained cultural sensitivity and respect for diverse populations, ensuring equitable service
- Performed additional administrative and support tasks as required
- Handled inbound calls with warmth, professionalism, and efficiency, delivering a positive patient experience across all SAC Health locations and departments
- Collaborated with healthcare providers, social workers, and community organizations
Process Assistant
Amazon
Fontana, California
07.2019 - 01.2021
- Managed daily shift operations, including job allocation, and administrative oversight of associates
- Oversaw problem-solving queues, and ensured timely resolution of inventory discrepancies
- Maintained shift quality through proactive action plans and continuous improvement strategies
- Developed and implemented training programs to upskill associates, and improve performance
- Conducted daily audits to ensure workstation efficiency and compliance
- Served as a stand-in for the Area Manager, taking on leadership responsibilities as needed
- Performed hands-on production tasks, including picking, packing, receiving, stowing, and inventory management
- Fostered a positive and safe work environment by providing clear communication and motivation to associates
Education
High School Diploma -
AB Miller High School
Fontana, CA06.2017
Skills
- Multitasking and Time Management
- Proficiency in EPIC software
- Analytical and problem-solving skills
- Customer Service and Communication
- Teamwork and coordination
- Cultural sensitivity and community engagement
- Training and Professional Development
- Bilingual
- Leadership and collaboration
- Transportation and Accessibility Support
Languages
Spanish, Full Professional
Timeline
Appointment Center Agent
SAC Health System
04.2022 - Current
Process Assistant
Amazon
07.2019 - 01.2021
High School Diploma -
AB Miller High School
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